Valet Supervisor (55147)

Job DetailsJob Location: Crowne Plaza Ventura - VENTURA, CA 93001Position Type: Full TimeSalary Range: $23.00 - $25.00 HourlyJob Category: Hospitality - HotelJoin our team at Crowne Plaza Ventura Beach, managed by Providence Hospitality Partners, and work where the California coast meets exceptional hospitality. Located just steps from the sand and moments from downtown Ventura, our beachfront hotel is surrounded by restaurants, shops, and scenic attractions like the Ventura Pier and Surfers Point.

Providence Hospitality Partners, based in Denver and founded in 2002, operates hotels where every guest wants to stay and every associate wants to work. We’re committed to creating a culture of teamwork, service, and personal growth—where you can develop your career, contribute to the community, and enjoy a balanced, rewarding work experience.

VALET CAPTAIN

SUMMARY

The Valet Captain is responsible for assisting with the daily operation of the Valet department while ensuring exceptional guest service, efficient vehicle flow, and adherence to hotel standards and safety procedures. This position provides hands-on leadership and operational support to the valet team and serves as the primary point of contact for valet operations during assigned shifts.

The Valet Captain helps maintain a positive arrival and departure experience for hotel guests while supporting departmental productivity, accountability, and service excellence.

DUTIES AND RESPONSIBILITIES

Operational Leadership

Assist in overseeing the daily operations of the Valet department
Coordinate vehicle flow, traffic management, and guest arrivals/departures
Ensure timely and efficient parking and retrieval of guest vehicles
Monitor valet stand operations to ensure smooth service during high-volume periods
Maintain organized and secure key control procedures
Assist with scheduling coverage and shift assignments as directed
Support operational communication between Valet, Front Office, Security, and other hotel departments

Guest Service & Hospitality

Greet all guests warmly and professionally upon arrival and departure
Assist guests with luggage, directions, and hotel information as needed
Provide prompt and courteous service while maintaining professionalism under pressure
Address guest concerns or service issues promptly and escalate when appropriate
Ensure a welcoming and professional first impression of the hotel

Team Leadership

Provide day-to-day guidance, direction, and support to valet associates
Assist with training and onboarding of new valet team members
Reinforce hotel service standards, safety expectations, and departmental procedures
Monitor employee performance and communicate operational concerns to department leadership
Promote teamwork, accountability, and professionalism within the department

Safety & Compliance

Ensure safe driving and parking practices are consistently followed
Report accidents, incidents, or vehicle damage immediately in accordance with company policy
Ensure compliance with all safety, security, and loss prevention procedures
Maintain awareness of hotel emergency procedures and assist during emergency situations as needed
Ensure proper handling of guest property and vehicle keys

Administrative & Operational Support

Assist with maintaining valet logs, ticket controls, and operational records
Monitor parking inventory and assist with event or group parking coordination
Support communication of parking rates, group arrivals, and hotel events to valet staff
Assist leadership with implementing operational improvements and service initiatives

Additional Responsibilities

Assist with traffic control during special events or high-occupancy periods
Support other operational departments as needed
Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

Provides daily operational leadership and direction to valet associates during assigned shifts.

Assists with

Training
Coaching
Scheduling support
Performance feedback
Reinforcement of company policies and service standards

QualificationsQUALIFICATIONS

Strong guest service and hospitality skills
Ability to lead by example in a fast-paced environment
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
Ability to multitask and remain calm under pressure
Professional appearance and demeanor

EDUCATION AND EXPERIENCE

High school diploma or equivalent required
Previous valet or hospitality experience required
Prior leadership or supervisory experience preferred
Valid driver’s license with acceptable driving record required
Ability to drive both manual and automatic transmission vehicles preferred

COMPETENCIES

Guest Focus

Provides exceptional service and creates positive guest experiences.

Leadership

Supports and motivates team members while maintaining accountability.

Operational Efficiency

Maintains organized, timely, and effective valet operations.

Communication

Communicates clearly and professionally with guests, associates, and leadership.

Safety Awareness

Promotes safe vehicle handling and adherence to operational procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently required to stand, walk, run, and move throughout the property for extended periods
Regularly enter, exit, and operate guest vehicles
Occasionally lift and carry luggage or items up to 50 lbs.
Work outdoors in varying weather conditions
Must be available to work flexible schedules including evenings, overnights, weekends, and holidays based on business needs