Night Audit (55884)

Job DetailsJob Location: Four Points by Sheraton Bellingham - BELLINGHAM, WA 98229Position Type: Part TimeSalary Range: $20.50 - $21.00 HourlyJob Category: Hospitality - HotelWe strive to operate a hotel where every guest wants to stay, and every associate wants to work. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the well-being in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: This is a hybrid position, with PM shift And Night audit. The Night Auditor is responsible for nightly balancing hotel charges and expenses for the hotel operation, as well as showing sensitivity and responding to all guests' needs safely and promptly to ensure complete satisfaction. Front desk position is a front-line position, where you will greet the guest and get them checked in.

DUTIES AND RESPONSIBILITIES:

Greets guests and checks them into the hotel following established procedures, including but not limited to ensuring all necessary information is received and entered into the computer
Provides superior service to our customers (internal and external) at all times and follows the company’s etiquette guidelines as mandated in the employee handbook
Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations
Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches
Acts as hotel system/operation and emergency liaison during night hours and performs all guest service functions
Runs various computer reports at the beginning and end of each shift
Takes payments, posts charges, enters amounts into computer, and balances accounts at the end of each shift
Answers a variety of questions from guests, and handles routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members
Maintains knowledge of daily activities in and around the hotel/ resort area
Handles emergencies that arise when on duty alone, notifying appropriate personnel
Assists in general maintenance and inventory of Front Office equipment and supplies
Performs other related duties as assigned by management

QualificationsQUALIFICATIONS

Commitment to excellence and high standards
Basic typing skills with computer data entry experience
Basic reading, spelling, and math skills
Ability to converse clearly and comfortably with many different types of people
Ability to deal courteously and efficiently with customers and other personnel
Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Bilingual skills a plus

EDUCATION AND EXPERIENCE:

High school diploma or general education degree (GED) or related experience and/or training, or equivalent combination of education and experience
Requires a minimum of one year of hotel audit experience

COMPETENCIES:

Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to stand, walk, bend, and reach
Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment
Occasionally required to lift/push/carry items up to 25 lbs.

SALARY: $20.50 - $21

HOURS: 11PM - 7AM / 3 PM to 11PM

BENEFITS:

Medical, Dental, and Vision Insurance

Voluntary Short-Term and Long-Term Disability

Company paid Basic Life and AD&D Insurance
401(k) with Company match
Paid Time Off and State required sick pay
8 Paid Holidays
Hotel discounts by brand
Employee shift meal