Process Specialist
About this role
Summary
Responsible for accurate data entry, file maintenance, and record keeping to ensure assuring the timely receipt and processing of legal documents in a team production environment.
Essential Duties and Responsibilities
- Maintain high level of professionalism with clients and establish a positive rapport with every caller.
- Input & update case statuses in proprietary system and establish work priorities by pulling electronic reports for clients.
- Follow up with process servers for status via phone and email to push for quick resolution.
- Apply client and county specific requirements to daily work production and become familiar with rules of Civil Procedure.
- Provide daily communication with clients, vendors, and co-workers.
- Prepare and sort documents for data entry.
- Reroute & track documents, open mail, and review new case data.
- Meet or exceed key performance indicators regarding timeliness of case status, case notes, and obtaining status to move cases to next phase of service.
- Expedite resolution of errors made by Process Servers on submitted affidavits.
- Create and maintain logs for tracking purposes.
- Punctual and regular attendance.
- Perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent required
- Minimum 2 years of office and/or customer service experience
- Strong written and verbal communication skills
- Proven ability to manage multiple priorities and maintain strong organizational skills
- Knowledge of Rules of Civil Procedure for supported states
- Intermediate proficiency in Microsoft Office applications preferred
- Proficient typing skills (30 wpm)
- Experience with office machine operations
- Familiarity with legal documents preferred
- Ability to multi-task and maintain organization
Work Environment
Professional office work environment. Occasionally required to sit for long hours, walk, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear.
Physical Demand
Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be provided to individuals with disabilities to perform the essential functions of the job.
Attestation
I understand that this job description is not intended to be all-inclusive and that I may be required to perform other related duties as negotiated to meet the ongoing needs of the organization. Our firm is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristic protected by law. We are a Drug Free Workplace and an Equal Opportunity Employer.
9AM-6PM ET
Company at a glance
ProVest plays a critical role in the legal process by ensuring that defendants in a legal action have been properly served process. We specialize in managing the service of process related to creditors’ rights and mortgage defaults. Today, ProVest annually serves millions of documents for the country’s most notable law firms, financial institutions and insurance companies. Our rich history, disciplined approach and the expertise of our professionals have made us an industry market leader since 1991. With more than 30 years of experience, ProVest has earned a reputation as a trusted and knowledgeable provider. The industries we support require a process server to know consumer rights and laws. As a result of our specialty in this industry, we play a vital role in ensuring the consumer is protected and informed.
Each client interaction is infinitely valuable, and we are committed to delivering unparalleled service on their behalf. ProVest’s nationwide managed network of more than 2,000 experienced professional process servers are carefully vetted to ensure accurate and courteous service of process time and again. We use leading, proprietary technology, including in-field mobile devices, advanced EDI’s, and robust reporting solutions. Our offerings are both reliable and flexible. Importantly, ProVest is the only process server with SOC-2Type-2 certification.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?