About this role
Position Summary
We are looking for a highly organized Account Manager to support our key global clients in the consumer goods sector. The ideal candidate thrives in a dynamic FMCG environment, is client-oriented and process-driven, and is passionate about both people and performance.
The Account Manager will be responsible for managing the client relationship on a daily basis, ensuring full satisfaction across all services. This includes overseeing a team of onsite resources and acting as the main point of contact for commercial and performance matters.
Job Responsibilities:
Client Relationship & Account Management
• Act as the primary contact for the client’s marketing and purchasing teams.
• Provide support to project managers during the proposal phase.
• Be responsible for drafting new contracts and renewing existing ones.
• Manage the Service Level Agreement (SLA).
• Ensure client satisfaction through proactive communication, issue resolution and strategic guidance.
• Drive continuous improvement initiatives across the entire scope of the collaboration.
Team Management
• Manage and support a team of 7-8 Project Managers.
• Foster collaboration, efficiency and team wellbeing.
• Provide leadership to maintain performance, motivation and operational fluidity.
Project & Operational Excellence
• Oversee artwork production processes to ensure quality and deadlines.
• Address topics related to the graphic/printing workflow when needed, even when not directly involved in production tasks.
• Ensure strong alignment between internal teams and onsite staff.
Business Analysis & Finance
• Collect and consolidate forecasted project volumes and communicate them internally.
• Manage internal and client-facing billing processes (year-start estimates, invoicing follow-up, financial reporting).
• Produce contractual KPIs and performance dashboards for client and internal monitoring.
Innovation & Optimization
• Lead and support initiatives related to process improvements and innovation within the project.
• Bring fresh ideas and propose new ways of working to strengthen the partnership and operational efficiency.
Key Requirements
• Proven experience in Account Management within the packaging / artwork / prepress / printing industry.
• Strong understanding of graphic production workflows and related processes.
• Excellent client-facing and communication skills - ability to build trust and manage complex conversations.
• Solid leadership and interpersonal skills; strong sense of empathy and emotional intelligence.
• Advanced Excel skills and strong analytical mindset (KPIs, dashboards, volume estimations, reporting).
• Experience managing cross-functional or onsite teams is a strong advantage.
• Demonstrated involvement in innovation / automation / continuous improvement projects.
• Proficient English required.
Soft Skills
• Highly organized and detail-oriented.
• Proactive, solution-driven and accountable.
• Comfortable in fast-paced and high-expectation environments.
• Ability to combine operational excellence with a human-centric approach.
Location & Timeline:
Hybrid work arrangement: Üsküdar, Istanbul.
Ideally starting in July 2026
Type of contract: full time, permanent
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?