TEST CENTER ADMINISTRATOR (TCA)

JOB TITLE: TEST CENTER ADMINISTRATOR (TCA)

 

REPORTS TO: TEST CENTER MANAGER

DEPARTMENT: TEST CENTER APAC

LOCATION: DAMANSARA, KUALA LUMPUR

 

Responsibilities:
• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Register and prepare candidate scorecards
• If applicable, digitally scan and record candidate fingerprint identification
• Continuously monitor candidates as they complete exams
• Resolve or report candidate issues with urgency
• Always secure all computer software in the test center
• Reboot computer servers and reset passwords as necessary
• Report any occurrences outside company guidelines to corporate management
• Prepare test center facilities for exam administration as per test delivery requirement
• Ability to be flexible with scheduling based on Prometric capacity requirements

Required Experience:
• High School Diploma required, college experience a plus
• One to two years customer service-related experience required
• Ability to communicate with candidates effectively and with professionalism and authority
• Ability to write detailed reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Education and Skills
• Minimum Diploma holder is required.
• Minimum of two years hands-on experience in a customer service environment.
• Communicate effectively with the public from a position of authority
• Good communication skills in written and spoken English
• Ability to read and interpret documents such as operational and maintenance instructions
• Ability to write detailed reports and correspondence
• Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
• Ability to implement efficiencies and productivity enhancements to the existing processes.
• Ability to work on variety of tasks simultaneously.
• Ability to work in both a team environment and autonomously
• Ability to prioritized while being self-directed
• Attentive, accurate and focused, with careful eye for detail.
• Demonstrate high degree of integrity and confidentiality.
• Exposure to Microsoft windows-based computer applications
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Experience using internet browser

Available Shift(s):
• Must be flexible during days and evenings on various days and times subject to change according to demand of testing