Third Key

Arlan's Market

Position Summary

Arlan's Market is seeking a dependable and motivated Third Key to join our store leadership team. This position is designed for someone who wants to take on greater responsibility, develop leadership skills, and grow within the company.

The Third Key is not simply a position used to cover management days off. The expectation is to be a leader every day you are scheduled. You will work alongside the Store Manager and Assistant Managers to help lead employees, maintain store standards, support daily operations, and ensure customers receive the level of service expected at Arlan's Market.

This position also serves as an opportunity to develop the skills and experience necessary for future advancement into Assistant Manager, Store Manager, and other leadership opportunities.

Key Responsibilities

• Lead employees and help maintain productivity throughout the shift.
• Serve as Manager on Duty when assigned.
• Assist the Store Manager and Assistant Managers with daily store operations.
• Help open and close the store and ensure proper opening/closing procedures are followed.
• Conduct regular store walks and identify operational, merchandising, cleanliness, and safety concerns.
• Ensure aisles, displays, endcaps, and departments remain conditioned, stocked, clean, and customer-ready.
• Provide direction to employees and follow up to ensure assigned tasks are completed.
• Assist with front-end operations, including customer concerns, register issues, overrides, cash pickups, and other authorized management functions.
• Help enforce company policies, procedures, safety standards, and loss-prevention practices.
• Respond appropriately to customer complaints, employee concerns, safety issues, and other situations requiring management attention.
• Assist with stocking, merchandising, receiving, and other operational needs throughout the store.
• Communicate store conditions, employee concerns, operational issues, and completed work to store management.
• Learn additional areas of store operations as part of continued leadership development.

Leadership Expectations

A successful Third Key should be willing to take ownership of the store and the team, regardless of whether another manager is present.

We expect our Third Keys to:

• Lead by example.
• Be dependable and accountable.
• Communicate clearly and professionally.
• Give employees direction and follow up on expectations.
• Recognize problems and take action instead of waiting to be told.
• Maintain a sense of urgency while keeping the team organized.
• Support company standards and management decisions.
• Be willing to learn all areas of store operations.
• Show the initiative and leadership ability necessary for future advancement.

Qualifications

• Previous grocery, retail, customer service, or leadership experience preferred.
• Strong attendance and dependability.
• Ability to communicate effectively with employees, customers, and management.
• Ability to lead employees and hold others accountable to expectations.
• Comfortable making decisions and handling responsibility.
• Willingness to learn multiple areas of grocery store operations.
• Ability to work mornings, evenings, weekends, and holidays as required by store operations.
• Ability to perform the physical duties associated with grocery retail, including standing for extended periods, walking the store, stocking merchandise, and lifting as required.
• Must meet company requirements for keyholder and management responsibilities.

Growth Opportunity

Arlan's Market is looking for individuals who want more than just another job. The Third Key position provides an opportunity to gain hands-on leadership experience and learn how a grocery store operates from a management perspective.

Our goal is to develop strong Third Keys into future Assistant Managers, Store Managers, and company leaders.

Advancement is based on performance, dependability, leadership ability, operational knowledge, and demonstrated readiness for additional responsibility.