Job Title: Head of People & Culture

Location: Coimbatore (On-site)
Department: Human Resources
Years of experience : 10+ yrs
Reports To: Head of Operations / CEO / COO

Role Overview

We are seeking a dynamic and strategic Head of Talent Acquisition with proven experience in the BPO/ITES industry. The ideal candidate will lead end-to-end recruitment initiatives, build strong talent pipelines, and ensure timely hiring of operational, support, and leadership positions across multiple business functions.

Key Responsibilities

Talent Acquisition Strategy

• Develop and execute recruitment strategies aligned with business objectives and workforce planning.
  

• Forecast hiring requirements based on business growth, attrition trends, and operational needs.
  

• Partner with business leaders to define role requirements and hiring priorities.
  

Recruitment Operations

• Lead the complete recruitment lifecycle, including sourcing, screening, interviewing, selection, and offer management.
  

• Manage volume hiring, niche hiring, and leadership hiring across various functions.
  

• Coordinate effectively with internal stakeholders and external recruitment partners.
  

Team Leadership

• Manage, mentor, and develop a team of recruiters to achieve hiring goals.
  

• Define and monitor recruitment KPIs such as TAT, offer-to-join ratio, and quality of hire.
  

• Drive continuous improvement and innovation in recruitment processes.
  

Employer Branding & Candidate Experience

• Strengthen employer branding through social media, referrals, campus initiatives, and recruitment events.
  

• Ensure a seamless and positive candidate experience from application to onboarding.
  

• Collaborate with cross-functional teams to attract top talent.
  

Analytics & Process Management

• Track and analyze recruitment metrics and hiring trends.
  

• Prepare periodic recruitment reports and dashboards for leadership.
  

• Optimize recruitment processes, sourcing channels, and ATS utilization for greater efficiency.
  

• Ensure compliance with organizational policies and hiring standards.
  

Key Skills & Competencies

• Expertise in volume hiring, leadership hiring, and talent acquisition strategy.
  

• Strong experience in talent mapping, sourcing strategies, and market intelligence.
  

• Excellent communication, negotiation, and stakeholder management skills.
  

• Strong leadership and team management capabilities.
  

• Data-driven approach with proficiency in ATS platforms, Excel, and recruitment analytics.
  

• Ability to thrive in a fast-paced, target-driven environment.
  

Qualifications & Experience

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
  

• 10+ years of recruitment experience.
  

• 3+ years leading recruitment teams within the BPO/ITES sector.
  

• Experience handling high-volume hiring and leadership recruitment.
  

• Exposure to domestic and international hiring is preferred.
  

• Proven track record of meeting hiring targets and building high-performing recruitment teams.
  

Key Highlights

✔ 10+ Years Recruitment Experience
✔ 3+ Years BPO/ITES Recruitment Leadership
✔ Expertise in Volume & Leadership Hiring
✔ Strong Team & Stakeholder Management
✔ Talent Acquisition Strategy & Workforce Planning

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