Referral Coordinator
About this role
39 Paid Days Off Each Year
Position Summary
Referral Coordinator is responsible for obtaining authorization and communicating with patients and providers about referrals generated by PrimeCare providers.
Duties and Responsibilities
- Use the electronic medical record referral workqueue and referral reports to complete and obtain authorization of specialist referral orders, and imaging and procedure orders.
- Prepare referral forms and transmit required information to specialists. Submit referral information to insurance companies for prior authorization.
- Communicate with patients and providers to obtain any needed information for referral completion, and to inform of any unanticipated delays.
- Identify in network providers for appropriate specialty and arrange appointments as necessary.
- Document and inform patient of referral status. Communicate with patients and providers to obtain any needed information for referral completion. If needed, assist in scheduling appointments.
- Conform with and abide by all regulations, policies, work practices and instructions.
- Other duties and responsibilities as assigned.
Required Skills or Abilities
- Excellent written and verbal communication skills.
- Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications, and the Microsoft operating system.
- Ability to work effectively and independently.
- Understanding and appreciation for diversity among patients and employees.
- Excellent customer service skills.
- Work in a team-oriented environment with a variety of professionals with different work styles and support needs.
- Ability to see how one’s work intersects with that of other departments of PrimeCare Community Health and those of partner organizations.
- Bilingual in English and Spanish or Polish preferred.
Benefits
- 27 days of PTO each year, accrued each pay period
- 3 personal days
- 1 floating holiday
- 8 paid holidays
- Medical/Dental/Vision coverage available the 1st of the month following 30 days
- Company-paid life, short-term disability, and long-term disability coverage
- Discretionary 403(b) match and profit sharing after meeting service requirements
- Flexible spending accounts
- Accident & critical illness coverage
- Pet insurance
Salary
All wages are based on relevant years of experience. The minimum rate is the wage a candidate with no additional experience will earn.
PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.
Company at a glance
PrimeCareHealth (PrimeCare) is a federally qualified community health center (FQHC) that provides quality, affordable care to medically underserved populations on Chicago’s West and Northwest sides. Over its 22-year history, PrimeCareHealth has built a community-inspired, nationally recognized health care system that provides comprehensive family medical care at its five accessible locations, including health services for adults, seniors, women and children, as well as prenatal health services, behavioral health counseling, and case management, regardless of patients’ ability to pay.
Our clinics and health centers are staffed with trained medical professionals, including physicians, residents, nurses, case managers, care coordinators and service support staff. Our Behavioral Health services are fully integrated into our health care. Our licensed clinical psychologist and several licensed counselors work closely with our medical providers to support patients dealing with chronic conditions and diagnosed mental health issues.
Included in our approach
- Family Medicine-model of care for patients of all ages, from newborns to seniors
- Strong Emphasis on prenatal care and complex chronic disease care, including case management and care coordination
- Seamless provider transition between care settings – primary care, specialty care, acute inpatient, rehabilitation and long-term settings.
- Behavioral health services for children and adults integrated into primary care
- Outreach and Enrollment services for Medicaid expansion and Marketplace clients
- Culturally and linguistically competent care, with emphasis on underserved Latino and Polish communities – more than 65% of patients are served in a language other than English.
Top Benefits
- Paid Time Off
- Personal Days
- Floating Holiday
- Paid Holidays
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Company-paid Life Insurance
- Short-term Disability Coverage
- Long-term Disability Coverage
- 403(b) Match
- Profit Sharing
- Flexible Spending Accounts
- Accident Coverage
- Critical Illness Coverage
- Pet Insurance
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