Centralized Scheduler
About this role
Position Summary
The Centralized Scheduler promptly answers phone calls from patients, schedules appointments, and verifies patient information, including demographics, insurance, and preferred provider.
Duties and Responsibilities
- Complete scheduling and documentation accurately and consistently in an electronic medical record (Athena)
- Verifiy and update patient’s demographic information by asking current phone, address, insurance, and emergency contact information
- Confirm patient’s PCP and ensure that continuity of care is maintained
- Adhere to HIPPA and confidentiality requirements
- Provide patients with accurate information, including appointment time, necessary arrival time, and any special requirements related to the visit
- Complete reminder calls for appointments
- Scheduling staff are expected to work a minimum of one (1) Saturday every four (4) weeks
Required Knowledge, Experience, or Licensure/Registration
- Demonstrated computer knowledge required
- Prior experience in a healthcare setting and utilizing an electronic medical record strongly preferred
- Bilingual in English/Spanish or English/Polish
- Excellent communication, interpersonal, and customer service skills
Benefits
- 27 days of PTO each year, accrued each pay period
- 3 personal days
- 1 floating holiday
- 8 paid holidays
- Medical/Dental/Vision coverage available the 1st of the month following 30 days
- Company-paid life, short-term disability, and long-term disability coverage
- Discretionary 403(b) match and profit sharing after meeting service requirements
- Flexible spending accounts
- Accident & critical illness coverage
- Pet insurance
Salary
All wages are based on relevant years of experience. The minimum rate is the wage that someone without scheduling or customer service experience will earn.
PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.
Company at a glance
PrimeCareHealth (PrimeCare) is a federally qualified community health center (FQHC) that provides quality, affordable care to medically underserved populations on Chicago’s West and Northwest sides. Over its 22-year history, PrimeCareHealth has built a community-inspired, nationally recognized health care system that provides comprehensive family medical care at its five accessible locations, including health services for adults, seniors, women and children, as well as prenatal health services, behavioral health counseling, and case management, regardless of patients’ ability to pay.
Our clinics and health centers are staffed with trained medical professionals, including physicians, residents, nurses, case managers, care coordinators and service support staff. Our Behavioral Health services are fully integrated into our health care. Our licensed clinical psychologist and several licensed counselors work closely with our medical providers to support patients dealing with chronic conditions and diagnosed mental health issues.
Included in our approach
- Family Medicine-model of care for patients of all ages, from newborns to seniors
- Strong Emphasis on prenatal care and complex chronic disease care, including case management and care coordination
- Seamless provider transition between care settings – primary care, specialty care, acute inpatient, rehabilitation and long-term settings.
- Behavioral health services for children and adults integrated into primary care
- Outreach and Enrollment services for Medicaid expansion and Marketplace clients
- Culturally and linguistically competent care, with emphasis on underserved Latino and Polish communities – more than 65% of patients are served in a language other than English.
Top Benefits
- Paid Time Off
- Personal Days
- Floating Holiday
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-paid Life Insurance
- Short-term Disability Coverage
- Long-term Disability Coverage
- 403(b) Match
- Profit Sharing
- Flexible Spending Accounts
- Accident Coverage
- Critical Illness Coverage
- Pet Insurance
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