Senior IT Specialist

IT Operations & Infrastructure

• Manage and maintain IT infrastructure including all the networks Switch firewall Access point and router, endpoints, and cloud services end user support.
  
• Monitor system and device performance, availability, and capacity to ensure business continuity.
  
• Troubleshoot and resolve hardware, software, and network‑related issues.
  

Microsoft 365 & Cloud Administration

• Administer Microsoft office 365 services including Exchange Online, Azure AD, Intune, SharePoint, Teams centre and security features.
  
• Manage user accounts, licenses, distribution groups, mail flow, whitelisting, and access controls.
  
• Support Copilot, Intune device management, and endpoint protection policies.
  

Cybersecurity & Compliance

• Implement and maintain security controls such as antivirus, EDR, email security, data protection, and access management.
  
• Ensure compliance with internal IT policies, ISO‑aligned controls, and audit requirements.
  
• Monitor security alerts, conduct basic investigations, and coordinate incident response.
  

IT Policies, SOPs & Documentation

• Develop, review, and maintain IT policies, SOPs, and handbooks (e.g., Acceptable Usage, Asset Management, Backup).
  
• Maintain audit‑ready documentation with proper version control and change logs.
  
• Support internal and external IT audits by providing evidence and reports.
  

IT Asset & Vendor Management

• Maintain IT asset inventory for hardware, software, licenses, and subscriptions.
  
• Coordinate with vendors for procurement, renewals, and support escalations.
  
• Track lifecycle management of devices including onboarding and off boarding.
  
• Prepare regular IT network reports and dashboards (asset status)
  

End‑User Support & Stakeholder Coordination

·       Provide support to end users and business stakeholders as required.

• Mentor junior IT staff and guide best practices.
  

Requirements

Technical Skills

• Strong knowledge of Microsoft 365 Administration (Exchange, Azure AD, Intune, SharePoint)
  
• Experience with endpoint management, security tools, backup tools and antivirus solutions
  
• Understanding of networking fundamentals (DNS, DHCP, VPN, VLAN, firewalls)
  
• Familiarity with IT security best practices and audit controls
  

Security & Compliance (SOC / ISO)

•    Support SOC 2 / ISO 27001 IT controls

•     Assist in audit evidence collection and documentation

•     Ensure compliance with access control and security policies

Professional Skills

• Excellent troubleshooting and analytical skills
  
• Strong documentation and communication capabilities
  
• Ability to work independently and handle multiple priorities
  

Experience

• 3–5 years of experience in IT operations / IT infrastructure / IT support roles
  
• Hands‑on experience with enterprise IT environments and cloud platforms
  
• Experience supporting audits and Security and compliance