Technical Account Manager
About this role
Job Summary:
The Technical Account Manager will serve as a dedicated technical advisor for our merchants. This role involves understanding the client’s technical needs and coordinating with our internal teams to deliver tailored solutions.
Roles & Responsibilities
- Provides technical support for merchant integration
- Analyze merchant integration requirement
- Provides tier-two low-level support for escalated issues originating from the merchant
- Log defects and track defect status - working closely with developers to reproduce and resolve defects and execute re-tests and regression testing.
- Collaborate with external stakeholders to ensure the correctness of the PSP Integrations
Required Qualifications
- Experience as a PHP developer and knowledge in node and react is a plus.
- Established experience with merchant PSP integration and onboarding
- Close familiarity with CRM and payment accounting platforms
- Good understanding of payment processing (Merchant, PSP, Acquiring)
- Hands-on skilled in debugging and troubleshooting.
What we might consider an advantage
- Experience coding, proficient in PHP and React
- Experience with continuous integration tools
- Experience with AWS and other major cloud computing environments.
- Experience with Payment Gateway technology
- Experience with Payment Service Provider integrations
Company at a glance
Praxis operates a Payment Orchestration Platform and describes itself as industry-leading in payment orchestration. It enables merchants of all sizes to quickly expand and accept payments in new markets anywhere in the world through a single integration, connecting businesses to payment processors and to popular and niche payment methods as part of its platform. The platform provides enhanced checkout experiences with robust security and comprehensive analytics. Since its founding in 2014, Praxis has processed billions of dollars in transactions across multiple currencies, digital wallets, and regions. Praxis helps merchants improve approval rates, conversions, and reduce fraud, with a mission to help customers become more efficient, more secure, and more successful.
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