Customer Service Representative
About this role
Join Our Vision at Pratt Industries
As a Customer Service Representative in Rock Hill, SC, your role at Pratt Industries will be pivotal in achieving our vision of becoming the leading provider of sustainable packaging solutions. Your work will seamlessly integrate our entrepreneurial spirit and collaborative team culture, ensuring you find pride and purpose in what you do every day.
Discover the Intrigue
Behind the scenes, our team thrives on innovation and a passion for excellence, where each member contributes to projects that protect, transport, and drive sales for our customers. You'll be part of a dynamic group that values new ideas and the growth they ignite.
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What You'll Give |
What You'll Get |
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- Take and process customer orders - Address inquiries and complaints - Coordinate with internal teams - Uphold company policies - Engage in sales support activities |
- Insurance benefits within one month - Paid holidays - 401k with partial match - Paid vacation days after six months |
Key Responsibilities
In this role, you'll excel by:
- Processing billing and purchase orders efficiently
- Maintaining customer files meticulously
- Communicating effectively with customers and sales teams
- Analyzing warehouse stock levels and monthly usage
- Contributing to the growth-oriented and sustainable ethos of Pratt
Seize the Opportunity
If you are driven by a commitment to sustainability and community, and ready to contribute to Pratt's goals while achieving your personal and professional aspirations, we invite you to step into a role that checks all the boxes. Other qualifications for this role include:
- High school diploma or equivalent
- Experience working in a manufacturing industry preferred
- Computer data entry experience preferred
- Experience in the corrugated box industry preferred
Apply now to be part of a forward-thinking team where your ideas and growth will be valued!
Pratt Industries is America's 5th largest paper and packaging company with more than 10,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.
Company at a glance
Pratt Industries is a leading manufacturer of sustainable corrugated packaging and display solutions. Founded more than 30 years ago, the company has shown dramatic growth with state-of-the-art facilities in 25 states and Mexico. Pratt is America’s fifth largest corrugated packaging company and the world’s largest, privately-held producer of 100% recycled paper, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability.
The Georgia-based company operates an extensive Recycling Company to supply six of the most modern, cost-effective 100% recycled paper mills – in Conyers, GA, New York City, NY, Valparaiso, IN , Shreveport, LA, Wapakoneta, OH and Henderson, KY.
Pratt is dedicated to the sustainability of the environment, its customers and its people. The cornerstone of Pratt’s mission is to protect and nurture the planet’s natural resources while reducing our impact on the environment by “Harvesting the Urban Forest.” By doing so the company also seeks to help its customers meet their environmental goals.
Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- All State insurance
- Pre-Paid Legal
- 401k with company match
- Paid vacation
- Paid holidays
- Childbearing and parental leave
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