Service Manager
About this role
Job DetailsLevel: ManagementJob Location: Albuquerque, NM 87109Position Type: Full TimeSalary Range: $120,000.00 - $150,000.00 SalaryTravel Percentage: NoneJob Shift: DayAs a Service Manager at Power Motive Corporation, you play a critical role in your branches success and our overall Service Departments needs.
The Service Manager is responsible for the efficient and profitable operation of the Shop and Field Service departments.
Key Job Activities
Administrative
Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements
Organizational
Consult with executive management regarding departmental objectives
Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician
Work-Environment
Provides the resources necessary to have a clean and safe working environment
Work with customers to quickly resolve concerns regarding service work
Maintain positive working relationship with technicians and other support staff
Sales
Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs
Technical
Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
Ensure that information flow to the technicians is adequate and timely
Plan truck equipment, tooling purchases and other capital recommendations to executive management
Company Benefits
Health
Vision
Dental
401K with Company Match
100K Employer paid AD&D
Supplemental Life
PTO accruing on start date
Sick Time
Bereavement
Short Term and Long-Term Disability
EAP Program
Safety Boot and Prescription Safety Eye Glasses Allowance
Training and Advancement Opportunities
Job Qualifications:Education and/or Work Experience Requirements:
Minimum Experience: At least five years of experience with heavy equipment
Required Skills and Competencies
Organizational Skills
Telephone Skills
Communication Skills
Safety Knowledge
Math, Reading & Writing Skills
Product Knowledge
Reasoning Skills
Computer Skills
Microsoft Word – Intermediate Level
Microsoft Excel – Intermediate Level
Work Environment
Monday–Friday, 7:00AM- 4:00 PM
Office Environment with potential exposure to industrial environments
The noise level in the work environment is moderate to loud
Physical Requirements
Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the job
Normal physical agility is a must
Requires the use of both hands
Company at a glance
Since 1959, Power Motive Corporation has been a distributor of industrial construction equipment. Through the years, the company has expanded its product offerings and industries served which consists of: construction, utility, energy, agricultural, forestry, infrastructure, manufacturing, mining, quarry, recycling, transport, paving, governmental and several others.
Our company represents world-class manufacturers who are leaders in their industry. Power Motive is your construction and mining equipment dealer in Colorado and Southeast Wyoming for the following prestigious global suppliers: Komatsu, KPI-JCI, Astec, Takeuchi, BOMAG, RubbleMaster, Sakai, Sandvik, Morbark, NPK, Fecon and more. We strategically chose key partnerships with world-class suppliers that meet our high standards of excellence both in manufacturing and product support. Our original equipment manufacturers (OEMs) are made available for both purchase and rental needs.
Power Motive has 11 full-service facilities in Arizona, Colorado, New Mexico, Wyoming, and El Paso.
In today's ever changing marketplace, you constantly have to adjust to meet the customers’ expectations and the needs of the industry. Change is inevitable and it is critical in our business to stay ahead of the curve.
Top Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k with Company Match
- AD&D Insurance
- Supplemental Life Insurance
- Paid Time Off
- Sick Time
- Bereavement Leave
- Short Term Disability
- Long Term Disability
- EAP Program
- Safety Boot Allowance
- Prescription Safety Eye Glasses Allowance
- Training and Advancement Opportunities
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