Credit Administrator

Job DetailsLevel: EntryJob Location: Denver, CO 80216Position Type: Full TimeSalary Range: $22.00 - $25.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: AccountingAs a Credit Administrator with Power Motive Corporation, you will be responsible for managing the accurate and timely submission of customer invoices through various customer accounts payable portals and for monitoring those invoices through payment. This position serves as a key liaison between Power Motive Corporation and customers utilizing electronic invoicing and accounts payable portals. The administrator will track invoice activity, identify and resolve portal-related issues and disputes, monitor outstanding balances, and communicate directly with customers and internal PMC personnel to facilitate timely payment. The successful candidate will be highly motivated, organized, analytical, detail-oriented, and an excellent communicator. This position requires the ability to independently manage multiple customer portals and priorities while maintaining accurate records and proactively identifying issues that could delay payment.

Customer Portal Management

Enter and submit invoices accurately and timely through customer accounts payable and procurement portals.
Monitor submitted invoices to confirm acceptance, processing status, approval, and payment.
Identify rejected invoices, missing documentation, incorrect purchase orders, portal errors, and other exceptions that may delay payment.
Maintain familiarity with the requirements, procedures, and documentation standards for each assigned customer portal.
Maintain customer portal credentials and account information in accordance with PMC security procedures.
Ensure supporting documentation is properly submitted and retained.

Invoice Tracking & Excel Reporting

Maintain detailed Excel tracking spreadsheets for invoices submitted through customer portals.
Track information including invoice numbers, invoice dates, amounts, purchase orders, submission dates, portal status, dispute status, outstanding balances, and payment status.
Reconcile portal information against PMC accounts receivable records.
Identify aging invoices, trends, discrepancies, and items requiring follow-up.
Prepare reports and summaries for Credit & Finance management regarding portal activity, outstanding balances, disputes, and collection status.

Dispute & Issue Resolution

Research and resolve invoice disputes, rejections, short payments, missing purchase orders, and other portal related issues.
Coordinate with PMC Credit, Parts, Service, Rental, Sales, and other departments to obtain information or documentation necessary to resolve outstanding issues.
Follow disputed and rejected invoices through final resolution.
Document actions taken, customer communications, and resolution status.
Escalate unresolved or aging issues to management when appropriate.

Customer Communication & Meetings

Communicate professionally with customer accounts payable, procurement, and other appropriate personnel regarding invoices, disputes, portal requirements, and outstanding balances.

Schedule, organize, and participate in Microsoft Teams meetings with customers to discuss portal-related issues, invoice status, disputes, outstanding balances, and required corrective actions.

Prepare for customer meetings by researching outstanding items and developing clear status updates.

Document meeting outcomes, action items, responsibilities, and follow-up requirements.

Maintain professional and productive relationships with customer contacts.

Accounts Receivable Support

Monitor outstanding portal-managed accounts and assist with collection and resolution efforts.

Proactively identify invoices at risk of becoming past due.

Work with the Credit Department to ensure customer balances are accurately tracked and addressed.

Assist with account reconciliations and research discrepancies between customer portals and PMC's accounts receivable system.

Support departmental efforts to improve payment timing and reduce outstanding receivables.

Benefits

Medical Insurance

HSA Plans with Employer Contribution up to $1750.00 annually
Vision
Dental
401K with Company Match
100K Employer paid AD&D

Supplemental Life

Pet Insurance Options

PTO accruing on start date

Sick Time

Bereavement Leave

Short Term and Long Term Disability

EAP Program

Advancement Opportunities

Annual Safety Boot Allowance

Prescription Safety Glasses Allowance

Work Environment

Monday–Friday, 8:00AM- 5:00 PM (shift is as needed, with overtime applicable) On Site

Office Setting Environment.

The noise level in the work environment is low to moderate

Physical Requirements

Normal physical agility
Requires the use of both hands

Job Qualifications:PREFERRED QUALIFICATIONS

Previous experience in accounts receivable, credit, collections, accounts payable, billing, or customer account administration.

Experience working with customer invoicing or procurement portals.

Experience with Microsoft Excel, including sorting, filtering, formulas, data reconciliation, and maintaining tracking reports.

Experience with Microsoft Teams and other Microsoft Office applications.

Experience researching invoice discrepancies and resolving customer disputes.

Experience working in an environment requiring coordination between accounting, operations, sales, and customers.

Job Characteristics

The successful candidate should demonstrate

Excellent verbal and written communication skills

Strong analytical and problem-solving abilities

Solid Microsoft Excel skills

Exceptional attention to detail and accuracy

Strong organizational and time-management skills

Ability to manage multiple priorities and deadlines

Ability to research and independently resolve problems

Confidence communicating directly with customers

Professionalism when conducting customer meetings

Ability to work effectively across multiple PMC departments

Strong follow-through and personal accountability

Ability to identify issues and take proactive steps toward resolution

Comfort learning and navigating multiple customer software platforms and portals

Ability to work independently while functioning effectively as part of the Credit & Finance team

Highly motivated, self-directed, and results-oriented work ethic