Sr. IT Services Specialist
About this role
ABOUT POWER:
Power Construction is consistently regarded as one of Chicago's largest and most respected General Contractors according to Crain's Chicago. But beyond that, you can find us on the golf course, competing in beach volleyball or softball in Grant Park, brewing beer, attending neighborhood festivals, giving back to the community, and spending time together during a range of company-sponsored events. Our culture is one of the reasons we’ve been selected by our employees as a top workplace year after year and it’s reflected in our current 91% employee retention rate.
We are builders. We crave being in the field and share an appetite for innovation. We believe that bringing diverse perspectives together helps foster stronger outcomes. We are driven to wow our clients and business partners, improve our processes, hire the right people, and help them grow.
Senior IT Services Specialist
Power Construction is seeking an experienced IT professional to lead end-user support and service delivery across corporate and field environments. This role acts as a senior escalation point, mentor, and strategic partner, focused on improving IT services, user experience, and operational efficiency.
Key Responsibilities
- Serve as the top escalation resource for complex technical issues
- Mentor junior staff and promote a high-performance service culture
- Align IT services with business and jobsite needs
- Implement and manage ITIL processes (incident, problem, change)
- Design and maintain service catalog, SLAs, and support models (L1/L2/L3)
- Improve service delivery through automation, self-service, and process optimization
- Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access
- Manage device lifecycle (procurement through refresh)
- Analyze service metrics and drive continuous improvement
- Support and lead IT projects and initiatives
- Collaborate with stakeholders, vendors, and cross-functional teams
Qualifications
- 5 –10+ years in IT support or operations
- Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management
- Proven ability to handle escalations and lead improvements
- Experience supporting large or field-based organizations preferred
- Excellent communication and stakeholder engagement skills
COMPENSATION DETAILS:
Salary: $80,000
Compensation for this role includes a base salary plus an annual discretionary bonus. Details on our benefits can be found on the Benefits tab within the Careers section of the website.
Company at a glance
At Power Construction, who we build is just as important as what we build. Founded in 1926, we are a family and senior management-owned firm based in Chicago with national reach and a long history of managing complex projects across diverse market sectors. Our portfolio spans more than a dozen project types, ranging from under $1 million to over $500 million.
At the heart of our success is a commitment to relationships—with employees, architects, subcontractors, and clients. We believe what we build best isn’t just projects, but trust. Our values-driven model keeps leaders engaged, careers growing, and partnerships strong—all driving exceptional value for our clients.
That spirit of growth is rooted in our entrepreneurial culture. We’ve never stopped looking for smart ways to evolve—it’s built into our DNA and the driving force behind our longevity. It also fuels our unwavering commitment to safety, reflected in an EMR consistently better than the industry average.
We don’t just build buildings. We build careers, partnerships, and spaces that shape the future. And above all, we deliver on our promise: to exceed expectations, every time.
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