CRM Executive (Fixed-term contract)

About Playtech 

Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for a CRM Executive to join our growing CRM team. We are looking for a highly motivated individual who is eager to learn and contribute to the management of day-to-day CRM and promotional campaigns across various websites.

Your influential mission. You will...

• Create engaging promotional assets.
• Support the execution of day-to-day activities outlined in the CRM Plan.
• Contribute to the development of weekly and monthly CRM plans.
• Assist in planning, analysing, optimizing, and maintaining CRM cycles.
• Develop campaign briefs and create content for onsite materials, CRM communications, and terms and conditions.
• Help manage player journeys, bonus configurations, and performance reviews within the back-office system.
• Analyse promotional performance and provide recommendations for future campaigns.
• Provide second-line support to the Customer Services Team and manage operational escalations.
• Collaborate with Operations and Promotions teams to ensure the smooth delivery of promotional communications.
• Support the Digital Marketing team in delivering product-focused marketing activities, copywriting, and ad hoc tasks that contribute to achieving financial KPIs. 

Components for success. You...

• Communicate effectively and influence stakeholders at all levels.
• Bring a motivated mindset and eagerness to learn.
• Work confidently with Microsoft Office Suite.
• Create engaging content aligned with the brand's vision and style.
• Manage priorities effectively through strong organizational and time management skills.
• Use excellent written and spoken English.
• Apply strong numerical and analytical thinking.

You'll get extra points for...

• Have basic HTML knowledge.
• Bring experience with CRM tools.
• Offer experience in the online bingo or online casino industry.
• Understand day-to-day bingo/casino campaigns and promotions.

Thrive in a culture that values...

• Flexibility and balance by offering a hybrid work model after the third month, with 3 days per week expected in the office.
• Contribution and achievements by offering an ample of opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia, Bulgaria, Playtech Managed Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.