Inside Sales Coordinator
About this role
SUMMARY
The Inside Sales Coordinator supports Platinum's commercial team across Sales and Client Success. The role owns lead qualification, CRM data integrity, deal and order coordination, and the documentation that keeps the commercial team and internal operations working from the same information. The position is based in Platinum's Midland office and participates in sales calls, client meetings, and field visits as needed. This position offers meaningful growth opportunities within the organization.
RESPONSIBILITIES
- Qualify inbound and sourced leads against established criteria and maintain complete qualification records in the Company's CRM; flag incomplete or stalled qualifications to management.
- Administer the Company's CRM across Sales and Client Success – deal records, company and contact data, activity logging, and pipeline accuracy.
- Assemble proposal information for the sales team and ensure order packages are complete and accurate before submission to accounting; serve as the internal point of contact for deal status.
- Capture technical questions, commitments, and client requirements from sales conversations; route questions to Engineering and communicate answers back to the commercial team. Maintain the Company's technical FAQ and reference library.
- Keep Sales, Client Success, and Service working from current, shared account information.
- Coordinate billing setup and client onboarding documentation at deal close; maintain lease lifecycle data and account status flags in the Company's CRM.
- Maintain the commercial team's market database, including new entry verification and scheduled refresh cycles.
- Support Client Success account administration – account data maintenance, review scheduling, and activity reporting.
- Willingness to travel up to 25% of the time to support sales calls, field visits, etc.
- Proactively responds and adapts in the work environment to meet the highest standards.
- Seek growth in expanding knowledge and skills through training and education.
- Present self in clean, neat, professional manner.
- Perform other duties as assigned in support of the commercial organization.
REQUIRED KNOWLEDGE AND SKILLS
- Proficiency with CRM platforms and Microsoft 365 applications.
- Strong written and verbal communication skills.
- Ability to accurately capture, organize, and relay technical information.
- Strong data-entry accuracy and database management skills.
- Ability to organize and prioritize work across multiple stakeholders and deadlines.
CORE COMPETENCIES
- Attention to detail and consistent follow-through.
- Accountability – takes ownership of processes and sees them to completion.
- Clear cross-functional communication and coordination.
- Initiative and self-direction with limited supervision.
- Discretion in handling confidential business information.
- Willingness to learn the Company's products, services, and industry fundamentals.
PHYSICAL REQUIREMENTS
- Prolonged periods working at a desk and computer in an office environment.
- Occasional travel to client offices and field locations; field visits may require personal protective equipment and exposure to outdoor oilfield conditions.
- Occasional lifting of up to 25 pounds.
EDUCATION AND EXPERIENCE
- Bachelor's degree preferred.
- 1–3 years of experience in sales support, coordination, or administrative roles preferred; recent graduates with demonstrated organizational and computer skills will be considered.
- Valid driver's license.
- Authorized to work in the United States.
Based in, or willing to relocate to, Midland, TX
Company at a glance
Our focus on Facilities Optimization gives us a different perspective than most equipment and service companies. We take a comprehensive, consultative, and analytical approach to evaluating your operations before making recommendations, because no well site is identical. Our professionals understand the dynamic relationships between different production compositions, equipment types and locations, piping, storage tanks, compressors, VRUs and other systems for developing a road map for optimizing total performance.
At the core of our business is a passion for exceeding expectations. From our 24-Hour Response or Its Free service calls to our Flexible Fleet™ Vapor Recovery Unit agreements, comprehensive Performance Audits or class-leading VRUs and Burner Management Systems, Platinum strives to deliver excellence. With more than 100 years of industry experience, Platinum's team is dedicated to providing you with an exceptional experience.
Together, we can meet the world’s energy demands along with leading environmental and economic performance.
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