Full Time Fitness Ambassador
About this role
Job DetailsJob Location: L096 Ohio City - Cleveland, OH 44113Full - Time
Starting at $12.50 per hour without certification or $13 per hour with certification. Plus, tenure increases once certification is obtained.
Be the Energy. Be the Welcome. Be the Reason Members Love Coming In.
Are you the kind of person who lights up a room, remembers names, and makes people feel instantly comfortable? Do you love being around others, staying active, and creating positive vibes wherever you go?
We’re looking for a Fitness Ambassador — someone who’s more than just staff, but the heartbeat of the club. Think: the mayor of the gym. You’re the first hello, the go-to helper, the motivator, and the friendly face that keeps members coming back.
This is the perfect entry-level role to kick-start a career in fitness, leadership, or wellness — no experience required, just great energy and a people-first mindset
What You’ll Do
As a Fitness Ambassador, you’ll be everywhere that matters — connecting with members and keeping the club buzzing with positive energy.
Greet members with enthusiasm and make everyone feel welcome
Be a visible, approachable presence on the fitness floor
Assist with check-ins, questions, and member needs
Promote programs, events, and club offerings
Help maintain a clean, safe, and motivating environment
Build relationships — know names, celebrate wins, and encourage progress
Who You Are
Outgoing, friendly, and naturally great with people
Energized by helping others and being on the move
Confident communicator with a positive attitude
Reliable, punctual, and ready to take ownership
Passionate about fitness, wellness, or personal growth
18+
No fitness background? No problem. We’ll train you — personality and effort matter most.
Why You’ll Love Working Here
A high-energy, supportive team
Real experience in the fitness and wellness industry
The chance to make a daily impact on members’ lives
Clear pathways into trainer, club management or leadership, or management roles
A fun, fast-paced environment where your personality shines
Benefits
Growth Opportunities over 90% of our management team started as an entry level team member!
PTO for all employees
401K Retirement Fund (Employer match up to 4%!)
Health Insurance Options including Health, Dental, Vision, family life insurance, and more
Basic Life Insurance & Short-Term Disability I00% Company Paid!
Employee Assistance Program
Free employee Black Card Membership
Level 1 Trainer: Uncertified, actively working towards Certification
Level 2 Trainer: Certified with NCSF or other Nationally Accredited Certification
Essential Job Functions
Member Experience & Customer Service
Greet all members with enthusiasm, professionalism, and courtesy.
Assist with member check-ins, club tours, info calls, account inquiries, and membership updates.
Foster a welcoming and inclusive environment aligned with the club’s 'Judgement Free Zone' philosophy.
Engage with members on the fitness floor to provide encouragement and support.
Promote club programs, personal training services, and special events.
Fitness Floor Engagement
Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided).
Assist members with proper equipment use and safe techniques.
Support member retention by building rapport and encouraging positive workout experiences.
Provide orientation and guidance to new members on basic workout routines and equipment use.
Facilitates PE@PF fitness programs and assists members with fitness programs through the Planet Fitness App
Cleanliness & Safety
Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
Conduct light maintenance checks and promptly report any issues.
Maintain a safe, organized, and visually appealing club environment.
QualificationsJob Requirements
High school diploma or equivalent required.
Must be 18 years of age or older
Prior experience in customer service, hospitality, or fitness preferred.
Strong interpersonal and communication skills.
Demonstrated reliability, punctuality, and ability to work independently.
Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
Ability to stand and walk for extended periods (often 4–8 hours per shift) while engaging with members on the fitness floor.
Capability to lift, move, and adjust fitness equipment weighing up to 50 lbs safely.
Must complete fitness training certification (NCSF) and manufacturer specific equipment training within 90 days of hire
Company at a glance
Planet Fitness is taking the fitness industry by storm!
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.
NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Top Benefits
- Growth opportunities
- Paid time off
- 401k retirement fund
- Health insurance
- Dental insurance
- Vision insurance
- Family life insurance
- Basic life insurance
- Short-term disability
- Employee assistance program
- Free employee black card membership
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