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Baseline Fitness

Team Lead

Thibodaux · On-site
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About this role

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time/Supervisor/Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

  • Assist in training and developing staff.
  • Assist in member service oversight making sure all staff provide great customer experience.
  • Very involved in front desk related tasks:
    • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
    • Taking info calls.
    • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
    • Great/meet potential members and provide gym tour.
    • Assist to facilitate member service issues and questions.
  • Assist with team member management and provide backup support to Club Manager as needed.
  • Ensuring adherence to all company policies and procedures.
  • Help create and maintain a positive image for the club.
  • Assist overseeing cleanliness and appearance of gym.
  • Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
  • Assist in ordering supplies, keeping inventory and tracking reports as needed.
Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

· Honesty and good work ethic
· Strong customer service skills
· Strong communication, organizational and leadership skills
· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
· Team Member Support Team
· Health, Dental and Vision Insurance
· Critical Illness Insurance
· Short Term Disability Insurance
· Accident Insurance
· Voluntary Life Insurance
· Pet Insurance
· HSA
· Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Company at a glance

Originally started in 2009, we are a Planet Fitness franchisee group that operates 129 clubs throughout North Dakota, South Dakota, Minnesota, Iowa, Illinois, Nebraska, Colorado, Wisconsin, Louisiana and California.

Founded2009
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryWellness and Fitness Services
Location
Thibodaux, Louisiana, United States
Websiteplanetfitness.com
LinkedInLinkedIn

Top Benefits

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership
  • Team Member Support Team
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities

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