Customer Service and Sales Executive 1
About this role
Job DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career.
We are seeking a highly motivated and experienced Customer Service & Sales Executive to join our dynamic team in Zambia. The successful candidate will:
Key Responsibilities:
- Manage pricing for services via calls and emails.
- Ensure RFAs/PMTs are filed correctly by agencies in line with agreed terms.
- Review customer requests for freetime and other commercial matters.
- Investigate and verify FCAs.
- Monitor and manage space allocation on GCS/GC2/CSG/Intra Gulf feeder vessels to ensure optimal utilization.
- Review agents’ performance on space usage.
- Coordinate with agencies on service changes, new services, and vessel omissions.
- Monitor REEFER container utilization.
- Prepare weekly space utilization reports for GCS/GC2/CSG/Intra Gulf feeder services.
- Generate CFMT reports weekly.
- Create PRD & Ocean/Feeder Links.
- Review and assign freight differences for COD requests.
- Assist with quotations for tender accounts.
- Liaise with DG Desk to confirm Non-DG status of commodities.
- Support agents in resolving LMS-related issues.
- Develop and implement effective sales strategies together with the Branch Manager.
- Negotiate with customers.
- Perform research and identify new potential market opportunities.
MUST HAVE:
- Bachelor’s degree in Business, Logistics, or a related field.
- Minimum 3 years of experience in commercial shipping or trade operations.
- Strong analytical and communication skills.
- Proficiency in Microsoft Office and logistics systems.
WE VALUE:
- Strategic thinking and the ability to drive continuous improvement initiatives.
- Exceptional organizational skills and attention to detail.
- Strong negotiation skills for managing vendor and supplier relationships.
- Ability to work collaboratively in a fast-paced environment.
- Knowledge of the shipping and logistics industry
Why Join Us:
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Application Process:
To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.
Eligibility to Apply:
This position is open to COUNTRY nationals or individuals who currently have the legal right to work in COUNTRY. Please note that applicants without this eligibility will not be considered.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms.
With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Copyright © 2026 Pacific International Lines
Company at a glance
Pacific International Lines (PIL) is among the top 12 container shipping lines in the world. Established in Singapore in 1967, we are the largest home‑grown carrier in Southeast Asia.
We serve customers in over 500 locations, with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania and the Pacific Islands. Operating a fleet of around 100 container vessels, we provide shipping services and solutions to customers in more than 90 countries worldwide.
Whatever the product – dry, refrigerated, breakbulk or special cargo – we will find a way to ship it in a safe and efficient manner. With our global network of agencies and intermodal corridors, we aim to bring value to our customers through end-to-end transportation.
At PIL, we are driving connectivity for our customers and partners with markets and communities. Our people-centric approach puts customers first, by leveraging expertise and technology to provide efficient and sustainable solutions.
We supplement our core liner shipping business with container manufacturing and logistics services to provide solutions across the supply chain.
Guided by a future-focused vision, we are committed to sustainability and making a positive impact on communities. For more information, visit www.pilship.com
Top Benefits
- Professional Growth And Development Opportunities
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