Import/Export Associate Analyst

Overview

The role is primarily responsible for managing the end-to-end Vendor Direct Supply Chain and fulfilling orders supplied to our customers worldwide.

Responsibilities

• Execute end-to-end Vendor Direct operations, including order flow management, supplier coordination, freight coordination, delivery tracking, and issue resolution across multiple vendors and manufacturing sites.
• Manage day-to-day freight activities, including shipment booking, carrier / forwarder coordination, shipment tracking, and escalation of risks to service, cost, or compliance.
• Coordinate with suppliers to confirm order acceptance, readiness dates, collection windows, documentation availability, and shipment release requirements.
• Maintain freight master data, routes, tables, lead times and cost inputs, ensuring accurate handling of standard and non-standard freight charges.
• Monitor backorders, delivery performance, supplier execution and customer service risks, escalating exceptions to Procurement, Quality, Planning, or Customer Service as appropriate.
• Execute Vendor Direct complaint and NCR processes, ensuring timely logging, tracking, root cause follow-up and closure with Quality, Procurement and suppliers.
• Maintain accurate product and vendor master data, including lead times, MOQs, shipping / storage conditions, vendor contacts, and documentation requirements.
• Provide timely operational updates to Customer Service / market teams on order status, delivery risks, delays and recovery actions.
• Produce and maintain Vendor Direct performance reporting, including operational scorecards, OTD tracking, supplier performance, backorder visibility and demand change impacts.
• Support reporting automation, process standardisation and continuous improvement initiatives across Vendor Direct operations.
• Operate in full compliance with GCS, SOX, Health & Safety and control requirements, maintaining SOPs, process documentation and audit readiness.

Qualifications

• 3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable.
• Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential.
• Experience of working with SAP system is critical
• Excellent communication/interpersonal skills, both verbal and written
• Analytical, with a proven ability to problem solve and make quick decisions
• Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role.
• Experience working with suppliers, freight forwarders, carriers, or third-party logistics providers preferred.
• Understanding of international logistics, Incoterms, freight documentation, and import/export processes desirable.
• Strong attention to detail and ability to manage compliance-sensitive documentation and master data.
• Experience with performance reporting, Excel, Power BI, or other reporting / analytics tools desirable.