HR Ops Sr Coordinator

Overview

CAREERS TO SMILE ABOUT 

 

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day. 

 At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. 

 Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you. 

Responsibilities

The Opportunity  

 

The main purpose of the role is to centralize and ensure US portfolio services for payroll catalogue leveraging Standard Model of Incidences Consolidation Process ensuring service delivery and SLA fulfilment as well as implementing initiatives that raise standards, efficiency and effectiveness.

 

Your Impact  

• Collect and analyze data related to employee performance such as: Volume of Tickets, SLA compliance, Accuracy of processing.
• Analyze, Document, Audit and Validate payroll services:
  • Ensure payroll meets operation controls by comparing sources of data to confirm matching values according to pay rules, policies & regulations.
  • Conciliate and document process deliverables for audit preparation
  • Provide feedback to HR, Managers and Team Members regarding any identified issue.
• Develop solutions (automation, training materials or resources) that provides better customer service.
• Understand service delivery requirements to guarantee Service Level Agreements.

 

 

Qualifications

Who Are We Looking For?  

 

Education/Requirements

• Background: Bachelor’s Degree in Accounting, Finance, Business Administration or Related Field
• Experience: 3+ years of experience in human resources, Payroll, or a related field. Proficiency using tools and software such as Excel, SAP and data visualization tools (e.g., Tableau, Power BI). UKG (Kronos) is a plus.
• Leadership: Demonstrated ability to develop talent, manage projects, and maintain a strong sense of urgency to effectively support payroll operations and achieve business objectives.
• Communication Skills: Strong verbal and written communication skills, with the ability to present data driven insights to analysts and stakeholders. Fluent in English.
• Project Management: Strong project management skills, including the ability to prioritize work, manage multiple deadlines, and deliver results in a fast-paced environment.
• Proactive Skills: Demonstrated ability to proactively identify opportunities to improve operational processes and provide actionable recommendations for continuous improvement.
• Analytical Skills: Strong analytical skills with the ability to perform statistical and predictive analyses to generate meaningful business insights.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. 

  

What can you expect from us: 

• Opportunities to learn and develop every day through a wide range of programs.  

• Internal digital platforms that promote self-learning.  

• Development programs according to Leadership skills.  

• Specialized training according to the role.  

• Learning experiences with internal and external providers.  

• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.  

• Financial wellness programs that will help you reach your goals in all stages of life.  

• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. 

• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.