Front Office Supervisor
About this role
The Front Office Supervisor supervises guest services team members to ensure efficient, smooth operations that produce excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
- Supervise daily shift processes, ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Company at a glance
The hospitality management division of Peachtree Group is a best-in-class hotel management company that creates loyalty across all stakeholders – associates, guests, and owners. Our proprietary systems and processes maximize the financial performance and value of every asset, deliver efficiencies, and enable hotel teams to provide guests with an uncommon customer experience.
Peachtree delivers dedicated hotel management services for our own portfolio and extends that expertise to a growing number of owners as a third-party hotel manager. Peachtree Group Hospitality Management currently manages the performance of over 100 hotels, across 28 brands with 11k+ rooms managed and located in 23 states.
We leverage our team members' discipline-specific expertise to maximize the financial performance and value of every asset, including:
3rd Party Hotel Management Services
Hotel Operations
People & Culture
Sales Strategy & Execution
Revenue Management
Digital Marketing
Accounting & Finance
Opening & Transition Services
Food & Beverage Services and Development
Information Technology
Marketing & Brand Development
Training and Development
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee assistance program
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