Patient Services Coordinator
About this role
Job Description
Job Title: Patient Services Coordinator
Department: Patient Services
Reports To: Patient Services Manager
FLSA Status: Non-Exempt
Approval Date: June 16, 2026
Summary
The Patient Services Coordinator is responsible for delivering seamless patient experience by combining front-desk administrative duties with financial services and account coordination. This role ensures that patients are efficiently checked in and out, insurance and demographic data is verified, payments and deposits are accurately collected and posted, and billing-related inquiries are addressed while also maintaining site specific needs to include supplies, maintenance, cleaning and receipt of deliveries. This position plays a key role in maintaining financial integrity and exceptional customer service along with the overall appearance of our sites across all Peachtree Orthopedics (POC) clinics.
Essential Duties and Responsibilities
- The Patient Services Coordinator provides both administrative and billing support to patients and staff. Responsibilities include greeting and checking in patients, maintaining waiting room cleanliness, and managing deliveries and visitor screening.
- The coordinator verifies and updates patient insurance and demographic information, obtains patient referrals when applicable, ensures accurate collection and posting of payments, and schedules necessary follow-up appointments to include knowledge of all ancillary services. Financial duties involve processing co-pays, balances, and deposits; reconciling daily collections; and preparing courier-ready deposits.
- The role also includes contacting internal resources to assist patients regarding balances, setting up payment plans, and resolving accounts receivable issues.
- The role is responsible for all items required for daily schedule scrubs and creating a Daily Balance Sheet of needed actions for all patients with next day appointments to include printing all needed schedules and tracking sheets. Documentation must be thorough, including notations in Quickview, appointment lines, and balance sheets. Maintaining up-to-date knowledge of insurance and billing procedures is required, and the coordinator must ensure compliance with HIPAA regulations and all internal policies.
- Other duties as assigned.
Qualifications
- A high school diploma or GED is required, with an Associate degree in Healthcare, Business, or a related field preferred.
- Candidates must have a minimum of one to two years’ experience in customer service, healthcare customer service, billing, or front desk coordination.
- Familiarity with insurance plans and medical terminology is preferred.
- Strong communication and customer service skills are essential, with the ability to speak clearly, write professionally, and interpret a variety of instructions and documentation.
- Proficiency with computers, Microsoft Office applications and experience with EMR systems is preferred.
- The ability to multitask in a fast-paced environment and handle patient interactions with empathy and professionalism is critical.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Certificates, Licenses, Registrations
None required.
Physical Demands & Work Environment
This position requires regular sitting, standing, walking, computer use, and frequent patient interaction in a clinical setting. Employees are regularly required to use hands and arms and may occasionally lift or move up to 30 pounds. Extended periods of computer use and patient interaction are common. The role may require travel to multiple clinic locations and participation in staff development and training sessions. Work is performed in a clinical environment with moderate noise levels and frequent interaction with patients, staff, and providers. The ability to adapt to operational changes, technology updates, and evolving patient needs is essential. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Work Schedule
The anticipated work schedule for this position is:
- Monday through Friday: 6:45 a.m. – 5:00 p.m., based on clinic and operational needs.
- Saturday Clinic and Urgent Ortho coverage: 8:00 a.m. – 12:00 p.m., as needed.
- Saturday MRI Clinic coverage: 6:30 a.m. – 1:00 p.m., as needed.
Work schedules may vary based on patient volume, staffing levels, provider schedules, business demands, and operational requirements. Additional hours, schedule adjustments, and coverage assignments may be required to support organizational needs.
Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company at a glance
With Peachtree Orthopedics, you’re set for life. No matter your age or orthopedic issue, we’ll get you back to doing the things you love. Atlantans have trusted us to do just that for more than 65 years, and we look forward to providing a lifetime of care for you and your family as well.
From head to toe, we’ve got you covered. Our 35 doctors are fellowship trained, going beyond their general orthopedic training to specialize in a specific part of the body. You’ll be treated by physicians who are experts in your area of need, leading to higher quality care, less pain, a shorter recovery and a better outcome.
You can be confident knowing that your doctors are leaders in their field, providing cutting-edge technology in state-of-the-art facilities. We are proud to offer you nine convenient locations, as well as nine physical rehabilitation locations, two surgical centers and four MRI facilities.
We’ve grown over the years, but our high standards of excellence and commitment to personalized care have remained the same. Throughout every phase of your life, you can depend on us to provide you with the best orthopedic care possible.
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