About this role
Job Description:
Must:
- Expert in Active Directory & SSO
- Strong experience in Azure AD & M365
- Knowledge in Netskope/Zscaler
- Knowledge in Windows/Linux Server Infrastructure
- Knowledge in ITSM & Automation Tools like Symphony/Fresh desk/Manage Engine/BMC/Atlassian.
- Have strong troubleshooting capability to resolve Technology/End user issues.
Good To Have:
- Hands-on Cloud AWS or Azure
- Hands on End user Security & MDM tools like Forcepoint/Crowdstrike/Intune/Defender etc.,
- Team leading skills – Mentoring/Coaching the team in both technology and behaviour skills.
- Knowledge in AI& Automation.
Qualifications:
- Degree in computer science, information systems, or related field.
- Minimum 10+ years’ experience on ITSM & End user Technology support.
- Minimum 5 years of experience Microsoft Platform like AD/Exchange/M365.
- Minimum 5 years of Team management – Minimum 10 Team members
- Strong analytical and Troubleshooting skills.
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