Senior Technical Account Manager
About this role
Applying to Paxos? Our only careers site is paxos.com/careers, and we only recruit via @paxos.com email. Details below.
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About Paxos
Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.
About the team
The Technical Services team at Paxos supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
As part of Paxos' mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.
About the role
Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.
You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.
Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.
What you'll do
Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.
Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).
Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.
About you
5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
Strong technical acumen with ability to lead API integrations
Experience managing complex stakeholder relationships
Excellent project management and communication skills
Pay and benefits
Important Notice for Paxos Applicants
Fraudulent accounts sometimes pose as Paxos recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information.
To verify a legitimate Paxos opportunity:
Our only official careers site is paxos.com/careers
We only use @paxos.com email addresses
We never ask for payment or financial details to apply, interview, or work here
For technical roles, we do not perform a coding interview without prior screening by our engineering team
Thanks for your interest in Paxos!
Company at a glance
Paxos is the leading regulated blockchain infrastructure and tokenization platform. Its products are the foundation for a new, open financial system that can operate faster and more efficiently. Today, trillions of dollars are locked in inefficient, outdated financial plumbing that is inaccessible to millions of people. Paxos is replatforming the financial system to enable assets to instantaneously move anywhere in the world, at any time, in a trustworthy way.
Paxos partners with leading global enterprises to tokenize, custody and trade assets. Its blockchain solutions are used by leaders like PayPal, Interactive Brokers, Mastercard, Mercado Libre and Nubank. Paxos is licensed to engage in virtual currency business activity and is the issuer of numerous digital assets including PayPal USD (PYUSD), Pax Dollar (USDP) and Pax Gold (PAXG). Global Dollar (USDG) is issued by Paxos Digital Singapore, which is a Major Payments Institution supervised by the Monetary Authority of Singapore. USDG is also issued by Paxos Issuance Europe under the supervision of FIN-FSA and in compliance with MiCA. USDG is also available on Solana.
Prudentially regulated by FIN-FSA in Europe, the OCC in the US, and the MAS in Singapore, Paxos is a leading fintech company with more than $500 million raised from leading investors including Oak HC/FT, Declaration Partners, Founders Fund and PayPal Ventures.
Top Benefits
- Equity
- Annual Bonus
- Competitive Total Compensation
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