Customer Intake & Administrative Coordinator
About this role
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Answer incoming calls with professionalism, patience, and empathy
- Gather and accurately enter customer and loss information
- Dispatch new losses to the appropriate department
- Communicate important information to team members quickly and accurately
- Provide a calm, helpful experience for customers during stressful situations
- Greet customers, vendors, and visitors
- Assist with general questions and direct guests to the appropriate team member
- Maintain a professional and welcoming front office environment
- Maintain office supply inventory and place orders as needed
- Assist with general administrative and office support
- Keep information and records organized and accurate
- Strong customer service and communication skills
- High level of empathy, patience, and emotional awareness
- Ability to remain calm when speaking with customers who may be upset or overwhelmed
- Strong attention to detail and data-entry accuracy
- Ability to prioritize and quickly route time-sensitive information
- Comfortable working with computers and learning new systems
- Dependable, organized, and able to manage multiple priorities
- Previous customer service, administrative, front desk, dispatch, or office experience preferred
- 2+ years in customer service, administration, dispatch, intake, call center, or office support
- Experience with customer phone calls and data entry
- Comfortable working across multiple computer systems at the same time
- Restoration, construction, insurance, or service industry experience is a plus—but not required
- Every day brings something new
- You'll make a real difference for customers during challenging times
- Work with a supportive team that values collaboration
- Opportunity to learn the restoration industry and grow your career
- Stable, full-time position with an industry leader
Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Company at a glance
Paul Davis Restoration is a leading property restoration company in North America, specializing in emergency services for residential and commercial properties. Founded in 1966, the company offers a comprehensive range of services, including water, fire, smoke, and mold damage restoration. With over 320 franchise locations across the United States and Canada, Paul Davis is known for its quick response, expertise, and commitment to customer satisfaction.
Paul Davis Restoration is part of FirstService Brands, a subsidiary of FirstService Corporation. FirstService Corporation is a publicly traded company listed on the NASDAQ and Toronto Stock Exchange (TSX) under the ticker symbol "FSV." FirstService Brands is a leading North American provider of essential property services, and it owns several other property service companies, including California Closets, CertaPro Painters, and Floor Coverings International.
Top Benefits
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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