Dental Administrator/Hygiene Coordinator

Position: Dental Administrator / Hygiene Coordinator

Location: Richmond, BC

Clinic: Ironwood Dental Care

We know that exceptional patient care goes beyond scheduling appointments and processing paperwork. It’s about creating a welcoming experience, building trust, and ensuring every visit is smooth, efficient, and stress-free.

We’re looking for a skilled and compassionate Dental Administrator / Hygiene Coordinator to join our team. In this role, you’ll be at the heart of both the front desk experience and the hygiene schedule, helping ensure patients receive seamless, well-coordinated care from start to finish.

Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where you can bring your organization, communication skills, and patient-first mindset to a role that truly makes an impact.

Specifics about the role:

• Job Type: Full Time
• Schedule: Tuesday to Saturday- Schedule can be flexible

 

What you’ll do:

• Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for
• Manage phone calls, direct inquiries, and efficiently book appointments
• Coordinate and optimize the hygiene schedule.
• Support hygienists by ensuring schedules are full, balanced, and running efficiently
• Maintain and organize the patient database with accuracy and confidentiality
• Oversee insurance claims, billing systems, and follow up with insurance companies
• Identify gaps in the hygiene schedule and proactively manage recalls and reactivation
• Help establish and maintain office protocols to keep daily operations running smoothly
• Contribute to a positive, team-focused environment centered on exceptional patient care

 

What you’ll bring to the role:

• Minimum of 2 years of experience in a dental clinic environment
• Knowledge of dental billing and insurance protocols
• Strong understanding of hygiene scheduling.
• Proficiency with Microsoft Office; experience with Tracker is an asset
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to detail
• Friendly, professional demeanour with a patient-first mindset
• Ability to multitask and thrive in a fast-paced environment

 

Who we are:

Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

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Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing [email protected]