About this role
Job DetailsJob Location: Parks Chevrolet Richmond - Richmond, VA 23230Position Type: Part TimeEducation Level: Not SpecifiedJob Shift: Day ShiftJob Category: Business DevelopmentJob Responsibilities:
Engaging in all training directed by the BDC Manager
Follow the BDC scripts and guidelines on all inbound and outbound calls
Ensuring that all calls presented are answered promptly and professional
Developing proficiency with all features of the BDC CRM Software and associated products
Ensuring that all information entered into BDC systems is consistent and accurate
Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMs
Maintain current knowledge of schedules of personnel throughout the dealerships
Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner
Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls
Maintain the essential communication link between the client and the dealership
Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly
QualificationsJob Qualifications
Proficient in Microsoft Office and Google Docs
Dealership and call center experience preferred
Willing to engage in ongoing training
Ability to read and comprehend instructions and information.
Skilled at building positive relationships over the phone or via email
Professional personal appearance.
Excellent communication skills.
Must possess strong organizational skills, time management skills, and the ability to multitask
Demonstrates the ability to interact effectively with dealer personnel at all levels
Maintains a professional code of conduct at all times.
Perform other duties as assigned
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