Enterprise Account Executive (EMEA)
About this role
At parcelLab, we help leading retailers turn post-purchase moments into experiences customers remember, and come back for.
Our platform is used by brands like John Lewis, AllSaints, Yeti, H&M and IKEA to power post-checkout communication, drive retention, and build long-term loyalty.
We’re hiring an Enterprise Account Executive to join our EMEA sales team (UK-based, London preferred). This is a true enterprise role: complex sales cycles, senior stakeholders, and high-value deals with some of the most sophisticated retailers in the region.
The role
You’ll own a set of strategic enterprise accounts and run end-to-end, value-led sales processes — from early discovery through to close.
Engage in high-impact multi-threaded opportunities with senior stakeholders across CX, e-commerce, marketing, IT and procurement, partnering closely with SDRs, Marketing, Solutions Consulting and Customer Success.
This is a role for someone who likes ownership, cuts through complexity, and is comfortable figuring things out as they go.
What you’ll do
Build and own a healthy enterprise pipeline across a defined region or account set
Lead senior-level, consultative conversations focused on business outcomes
Run deep discovery and translate customer challenges into clear value stories
Build ROI-driven business cases and commercial proposals
Navigate complex buying groups, legal and procurement processes
Coordinate internal teams to move deals forward
Forecast accurately and communicate clearly with sales leadership
What we’re looking for
Strong experience selling B2B SaaS at enterprise level
Proven success selling into large retailers or consumer brands
Track record of closing complex, high-value, multi-stakeholder deals
Comfortable owning pipeline generation alongside SDR support
Commercially sharp, with experience building value-based business cases
Familiar with structured sales methodologies (e.g. MEDDICC)
Clear, confident communicator with senior executive presence
Bonus points if you have:
Success selling into DACH, BENELUX and/or the Nordics
Experience in ecommerce, CX, martech or logistics tech
Scale-up experience
Additional European languages
Why parcelLab
We move fast and build together—offering real ownership, meaningful challenges, and a front-row seat to shaping our sales motion as we scale.
Growth here isn’t about titles or tenure — it’s about taking on bigger challenges, learning fast, and making a real impact. We’ll support you, but you’ll be expected to lead.
Company at a glance
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.
Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.
Trusted by over 1000 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 450 carriers worldwide.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?