Director of Payments Operations
About this role
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
About the Role
We're looking for a Director of Payment Operations to own end-to-end payment execution and formalize how Papaya runs payments for both B2B and B2C - building the operations engine each flow needs to scale reliably.
Key Responsibilities
- Own end-to-end payment execution.
- Streamline payment operations engine for B2B and B2C.
- Build key KPIs, reporting, processes, controls, and tooling to support payment operations at scale in the AI era.
- Collaborate cross-departmentally with teams such as GTM, Product, Finance, and others.
- Own payment SLAs; act as escalation point for delays and complex payment issues.
- Drive real-time visibility into payment status, funding health, and failure rates.
- Drive AI transformation of the department.
- Build and lead a high-performing global payment ops team.
Requirements
- 10+ years in payment operations, managing execution at scale.
- Direct experience with both B2B and B2C payment flows.
- Track record building/formalizing payment ops function.
- Cross-functional experience with treasury, banking, product, engineering, compliance.
- Strong grasp of payment rails, cross-border/FX, and payments regulation.
- Data-driven; AI/automation mindset.
- Strong executive communication skills.
- Fintech / global payroll / EOR-AOR background a plus.
Nice to have
nullCompany at a glance
Papaya Global provides a global platform for workforce payments built for the enterprise, enabling management and payment of employees, contractors, and contingent talent across 160+ countries. The company emphasizes built-in compliance, real-time visibility, and certified local expertise. Papaya Global positions workforce payments as a strategic advantage to help global organizations scale faster, stay compliant, and operate with confidence. Its branding includes the tagline "Papaya Global — how the world gets paid," and it promotes eliminating third-party intermediaries, local bank setups, and manual processes.
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