Director, Facilities

Summary of Job Description:

The Director, Facilities is responsible for the repair and maintenance of all stores in the U.S. and Canada, establishing local, regional and national services for all trades necessary for repair and maintenance and the management of the department’s Support functions. This position integrates Facilities services with other departments (IS, RD, FAST, Operations, Asset Management, Leasing, Legal, Operations Innovation). The Director develops department strategies, policies, and procedures in collaboration with the Executive Director. This position implements process improvements, including new systems or system enhancements, and ensures high quality customer service.

Job Responsibilities:

• Responsible for hiring, retaining, onboarding, development, and succession planning for the Facilities organization, building a high-performing team through coaching, career pathing, talent reviews, organizational capability building, and leadership pipeline development
• Develops and executes the long-term Facilities strategy, including department policies, procedures, process improvements, and technology enhancements, aligning people, processes, systems, and investments with company growth, operational excellence, and financial objectives through collaboration with Directors, Senior Managers, and cross-functional partners.
• Elevates business performance to provide timely, quality, and cost effective service to stores as measured by key performance metrics through vendor management, proactive planning, and disciplined follow up.
• Elevates business performance by delivering timely, high-quality, and cost-effective facilities services, as measured in key performance metrics, through strategic vendor management, proactive planning, disciplined follow-through, and the use of business efficiency tools.
• Leads capital and operating budget strategies and spend management through leveraging data and analytics to prioritize investments, optimize asset lifecycle management, improve equipment reliability, and maximize return on facilities investments through effective total cost of ownership planning.
• Supports Operations by leading communications, maintaining regular business updates, taking feedback, and conducting follow ups.
• Partners with executive leaders and cross-functional teams to align business priorities, drive enterprise-wide solutions, and support critical initiatives including crisis management, food safety, engineering, innovation, and new store growth.

Work Environment:

• Travels to stores (local and overnight travel) 40%-50%; must be able to work flexible hours, including nights and weekends, and climb on roof approximately 40 feet high and lift up to 50 lbs.

How we reward you:

• 401K with company match
• Yearly bonus opportunity
• Full medical, dental, and vision insurance
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays
• Continuous education assistance and scholarships
• Income protection including Disability, Life and AD&D insurance
• Bereavement leave

Benefits available for eligible permanent full time associates

Your background and experience:

• Bachelor’s degree required; CRFP or equivalent certification required and maintained
• Minimum ten years of facilities management experience, preferably in the retail/hospitality environment with prior supervisory experience
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: M4: $161,000 - $226,000 / Annual

Within the range, individual pay is determined using various factors, including work location and experience.

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Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to [email protected].

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