Client Success Manager (EU) Arts & Antiques Marketplaces
About this role
The Role
We are seeking a talented, ambitious and commercially minded individual with account management and consultative sales experience to join the EU Art & Antiques marketplaces division. Working closely with the Head of Art & Antiques, you will be responsible for managing and growing revenue across a portfolio of auctioneer clients. This role will be based in our Berlin Offices and will primarily support clients using the Lot-Tissimo marketplace, part of ATG (Auction Technology Group).
As a Client Success Manager at ATG, you will play an important role in supporting client retention, revenue growth and platform adoption across your portfolio. You will build strong relationships with clients and help them maximise the value of ATG’s marketplaces, software and marketing solutions.
The ideal candidate will be comfortable working with a range of stakeholders and building trusted client relationships within a fast-paced technology or marketplace environment.
Tasks
Key Responsibilities
Manage and develop relationships with Art & Antique auction house clients within your portfolio.
Support the growth and retention of accounts, contributing to consistent revenue performance.
Identify commercial opportunities including upsell, cross-sell and increased platform utilisation.
Drive revenue by selling ATG’s digital and print marketing products, supporting year-on-year growth.
Drive adoption and sales of ATG’s flagship White Label software.
Drive adoption of timed auctions
Work with clients to develop strategies that support their business objectives.
Analyse client performance and adoption data to identify growth opportunities and potential churn risks.
Lead regular client check-ins, auction reviews and performance discussions.
Support resolution of client issues and work with internal teams to ensure strong service delivery.
Conduct Quarterly Business Reviews with key clients, ensuring ATG’s updates are relayed as well as insightful auctioneer data
Collaborate with the Head of A&A and senior team members on strategic client meetings and presentations.
Advocate for clients internally while working closely with Sales, Product, Client Services and Finance teams.
Share industry insights, ecommerce best practices and product updates to help clients grow their businesses.
Requirements
Key Skills & Experience
Minimum 3 years’ experience in account management, client success or consultative sales.
Demonstrated ability to support revenue growth through retention, upsell and cross-sell.
Strong commercial awareness and analytical skills, with the ability to interpret performance data.
Minimum 3 years’ experience working within a technology, SaaS, ecommerce or online marketplace business.
Strong communication and presentation skills.
Ability to build strong client relationships and manage multiple stakeholders.
Self-motivated, proactive and collaborative across cross-functional teams.
Interest in technology and its role in driving business growth.
Willingness to travel to visit clients and attend industry events.
Fluent in German & English (essential)
Fluent in French (desirable)
Experience working with Salesforce (desirable)
Proficient and comfortable working with Microsoft Teams and Google Workspace
Benefits
- Dedicated international team with a flat organizational structure
- Ambitious projects to take ownership of with a broad scope for co-decision-making
- Choice between a mobility (BVG, Swapfiets) and an Urban Sportsclub subsidy
- Your wellbeing matters to us: we offer mindfulness classes to take care of your mental health through sessions with OpenUp
- Company Pension Scheme
- Flexible working setup to get the most of your working hours: we offer full flexibility in our Hybrid/Remote model, however we do expect that you take advantage of our Berlin office in Charlottenburg 2-3 days per week
- Work from abroad for up to 30 working days a year
- Dog-friendly office: we can’t wait to meet your furry friend!
- Of course we have regularly get-togethers, company events, and Drinks and Snacks you can enjoy at our office.
Key Skills & Experience
Minimum 3 years’ experience in account management, client success or consultative sales.
Demonstrated ability to support revenue growth through retention, upsell and cross-sell.
Strong commercial awareness and analytical skills, with the ability to interpret performance data.
Minimum 3 years’ experience working within a technology, SaaS, ecommerce or online marketplace business.
Strong communication and presentation skills.
Ability to build strong client relationships and manage multiple stakeholders.
Self-motivated, proactive and collaborative across cross-functional teams.
Interest in technology and its role in driving business growth.
Willingness to travel to visit clients and attend industry events.
Fluent in German & English (essential)
Fluent in French (desirable)
Experience working with Salesforce (desirable)
Proficient and comfortable working with Microsoft Teams and Google Workspace
Company at a glance
PAMONO is a one-of-a-kind online marketplace and magazine specializing in distinctive design objects and the stories behind them. Driven by the belief that a life well lived means surrounding yourself with beauty and soul, we source vintage and contemporary furniture, lighting, accessories, and crafts from around the globe and seamlessly deliver them right to your door.
We work with an international network of high profile and underground galleries, shops, editors, artisans, and designers to curate an inspiring, ever-changing collection. At the same time, our original stories and guides ensure you know who’s who and what’s what in design culture past and present.
Whether you’re new to design or an expert-level collector, addicted to mid-century modern or cutting edge-contemporary—or better yet, a mix—we’ve got something for everyone. We encourage you to visit often; new designs and stories are added all the time, so there’s always something new to discover.
Top Benefits
- International Team
- Flat Organizational Structure
- Mobility Subsidy (BVG, Swapfiets)
- Urban Sportsclub Subsidy
- Mindfulness Classes (OpenUp)
- Company Pension Scheme
- Flexible Working Setup
- Work From Abroad (Up To 30 Days Per Year)
- Dog-Friendly Office
- Company Events
- Office Drinks And Snacks
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