Student Support Officer

Application Deadline: 23 August 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: UHE UK, Greenwich

Compensation: Competitive

Description

Main Duties and Responsibilities

• Provide proactive front-line student support, signposting students to Roehampton and Oxford International services (e.g. wellbeing, disability, academic support).
• Support the delivery of student induction, orientation, and engagement events.
• Monitor attendance and engagement data, following up with students at risk of disengagement in accordance with Roehampton and Oxford International policies.
• Assist with student feedback collection, including pre-arrival, induction, and end-of-module surveys.
• Support the organisation of student representatives and ensure their participation in programme and campus meetings.
• Maintain accurate student support and intervention records in line with GDPR requirements.

• Deal with Campus enquiries in person or over the telephone and give a warm welcome to students and visitors
• Support the Oxford International Head Office & Campus teams in managing the pre-arrival inbox and ensuring accurate and up-to-date pre-arrival information is always available to all stakeholders
• Work closely with Campus team, Head office team and pre-arrival advisors to ensure all pre-arrival pre-requisites are fulfilled so students join their course on time
• Assist with the administration of Accommodation and Airport Pick-Up bookings for students, involving elements of customer service, database & spreadsheet management
• Facilitate the accommodation booking process at Conditional Offer and Unconditional Offer stage
• Communicate with incoming students in regard to pre-arrival questions including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc
• Connect the pre-arrival advisors as well as students with appropriate resources required for a seamless pre-arrival support
• Assist the Campus team report students at risk of falling below the required attendance level in accordance with established rules
• Assist the Campus team report students at risk due to academic performance in accordance with established rules
• To assist with the preparation of reports/records of meetings and to attend where appropriate
• Follow up with students where information is required from them
• Collect, collate and disseminate student satisfaction at arrival

• Provide administrative support to academic and support teams in accordance with Oxford International and Roehampton’s academic regulations and operational procedures.
• Support assessment-related administration, including exam preparation, submission tracking, and results documentation.
• Maintain accurate student and staff records using Roehampton and Oxford International systems.
• Update student communications channels (notice boards, Moodle, and online platforms).
• Assist with enrolment and registration processes, including ID verification, data entry, and liaison with the Oxford International and Roehampton Registry.

• Act as a key point of contact for students and staff on welfare, attendance, and general enquiries.
• Work closely with the Campus Manager, academic staff, and Roehampton Link Tutors to ensure effective coordination of student support.
• Liaise with Roehampton’s Student Services, Library, and IT teams to facilitate student access to institutional resources.
• Support preparation of reports, data, and documentation for audits and quality reviews.

• Promote a welcoming and supportive environment for all students, with particular sensitivity to the needs of home and international learners.
• Maintain confidentiality and professionalism at all times.
• Demonstrate flexibility, including working occasional evenings and Saturdays during peak periods (e.g. registration, induction, open days).
• Undertake relevant professional development to enhance role effectiveness and understanding of university partnership operations.

Person Specifications

• Eligibility to live and work in the UK
• Appropriate DBS disclosure

• Administrative qualification
• Certified IT skills (Desirable)
• First Aid or Mental Health First Aid training (Desirable)

• Office/administrative experience
• Experience handling confidential student data and supporting compliance processes (e.g. attendance, engagement, welfare).
• PA/Reception experience (Desirable)
• Worked in a Further or Higher Education institution (Desirable)
• Experience of working with international students/non-English/ diverse learner groups. (Desirable)

• Excellent interpersonal and communication skills, with a supportive and professional approach.
• Strong organisational skills with attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office and familiarity with virtual learning environments (e.g. Moodle).
• Ability to work independently and collaboratively in a small team.
• Commitment to delivering a high-quality student experience and continuous improvement.

• A sympathetic approach to all students
• A positive, ‘can-do’ approach to work
• Adopts a collaborative approach to working
• Flexible and adaptable
• Responds positively to new challenges, seeking solutions
• Warm and welcoming personality and a good sense of humour

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