Student Support Lead
About this role
Student Support Lead
Application Deadline: 23 August 2026
Department: Operations
Employment Type: Permanent - Full Time
Location: UHE UK, Greenwich
Compensation: £30,000 / year
Description
Main Duties and Responsibilities
- Lead and coordinate the day-to-day delivery of front-line student support and welfare services.
- Ensure students receive high-quality advice, guidance, and signposting to internal and external support services.
- Manage accurate and confidential records of student wellbeing interventions and follow-up actions.
- Provide day-to-day supervision and support to Student Support Officers.
Engagement, Retention & Student Voice
- Coordinate student engagement and attendance interventions, working with academic leads to support students at risk of disengagement.
- Lead the operational planning of student transition, enrichment activities, and engagement events.
- Coordinate student representation and feedback processes at the campus level.
- Support activities that foster a sense of belonging and an inclusive campus community.
Collaboration & Escalation
- Liaise with academic colleagues and the Academic Support Officer to ensure a joined-up approach to student success.
- Act as the primary point of contact for operational student support matters on campus.
- Escalate complex welfare, safeguarding, or conduct matters to the Campus Manager and Campus Director in line with policy.
General Responsibilities
- Promote equality, diversity, inclusion, safeguarding and student wellbeing in all aspects of the role.
- Maintain confidentiality, act with professionalism and comply with GDPR and institutional policies.
- Undertake any other duties commensurate with the grade of the post.
Person Specifications
- Eligibility to live and work in the UK
- Appropriate DBS disclosure
Qualifications
- Relevant qualification or equivalent professional experience in student support or welfare
- Mental Health First Aid or Safeguarding training (Desirable)
Experience and knowledge
- Experience delivering student-facing support or pastoral care
- Experience handling sensitive/confidential matters
- Experience coordinating a team or small service (Desirable)
- Experience in a HE environment (Desirable)
Skills and abilities
- Excellent interpersonal and empathetic communication skills
- Ability to manage competing priorities and complex cases
- Ability to analyse engagement data to improve services (Desirable)
Personal qualities
- A sympathetic approach to all students
- A positive, ‘can-do’ approach to work
- Adopts a collaborative approach to working
- Flexible and adaptable
- Responds positively to new challenges, seeking solutions
- Warm and welcoming personality and a good sense of humour
Working pattern
- The role requires evening and weekend work to support student engagement, assessment boards, or academic events.
Disclaimer
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
Company at a glance
Oxford International is a global education platform that works with universities and institutions worldwide to help students access international education and progress into higher education and careers.
Founded in 1991, our portfolio includes university pathway programmes, English language and academic preparation, higher education and vocational courses, English testing and digital learning through Oxford International Digital Institute, supporting learning without limits for students worldwide.
Each year, we help almost 80,000 students from more than 100 countries access education opportunities through our growing portfolio of programmes and partnerships across the UK, Canada, Australia, India, Germany and the USA, as well as through our digital learning.
Our global team of 250+ recruitment, admissions and conversion specialists, based in 50+ locations worldwide, works alongside a network of 2,500+ educational consultants to support international students and connect institutions with the right talent.
With over 30 years of heritage, Oxford International combines global market expertise with strong institutional partnerships to help students succeed and institutions connect with international talent.
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