Conversions Officer
About this role
Conversions Officer
Application Deadline: 26 July 2026
Department: Academic
Employment Type: Permanent - Full Time
Location: Mumbai HQ
Compensation: Competitive
Description
The Conversions Officer is responsible for driving the conversion of student inquiries and offers into confirmed enrollments by engaging prospective students, providing accurate information about courses and services, and ensuring a smooth transition from offer to enrollment. This role plays a key part in meeting enrollment targets by focusing on delivering high levels of student engagement and support.
Main Duties and Responsibilities
- Student applications are responded to in line with defined service level agreements
- Applications are assessed accurately and in accordance with the latest admissions requirements
- Agents, students and regional teams are updated and kept abreast of developments at all times
- Student interviews are carried out, recorded and communicated accurately
- Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved
- Self-driven with an ability to organize one's own workload and multitask
- Ability to work under pressure and meet deadlines
- Ability to take ownership, solve problem and make quick yet responsible decisions
Person Specifications
- Educated to Degree level or equivalent
Knowledge & Experience
- Min 1 yrs experience in Customer support handling.
- Excel /Microsoft knowledge.
- Excellent Communication Skills
Skills & Abilities
- Ability to work well under pressure in a fast-paced target driven, service focused environment
- The ability to communicate clearly and professionally in both verbal and written formats, ensuring students understand important details and processes.
- Strong relationship-building abilities, with the capacity to engage with students in a friendly, empathetic, and supportive manner while maintaining professionalism
- The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented.
- A proactive approach to identifying issues and finding effective solutions, particularly when guiding students through complex processes like visa applications or course selection.
- The capacity to understand students' backgrounds and career goals, and confidently recommend relevant courses that align with their aspirations, persuading them of the value andfit of the programs offered.
Personal attributes
The Conversion Officer should embody specific personal attributes that enhance their effectiveness in supporting students and collaborating with colleagues. Key personal attributes include:
- A strong communicator, comfortable with students at all levels.
- A genuine concern for the well-being of students, demonstrating understanding and care in all interactions to build trust and rapport.
- A commitment to maintaining high standards of conduct, confidentiality, and ethical behavior in all aspects of the role.
- A proactive attitude toward identifying opportunities for improvement and a willingness to go above and beyond to support students.
- The ability to handle challenges and adapt to changing circumstances while maintaining a positive outlook and composure.
- An appreciation for diversity and the ability to interact respectfully with individuals from various cultural backgrounds, ensuring inclusivity in communication and support.
- Strong personal management skills that enable the individual to work independently, prioritize effectively, and remain focused on goals.
- A positive demeanor that inspires confidence in students, contributing to a supportive and encouraging environment.
Other requirements
- A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required.
Disclaimer
Company at a glance
Oxford International is a global education platform that works with universities and institutions worldwide to help students access international education and progress into higher education and careers.
Founded in 1991, our portfolio includes university pathway programmes, English language and academic preparation, higher education and vocational courses, English testing and digital learning through Oxford International Digital Institute, supporting learning without limits for students worldwide.
Each year, we help almost 80,000 students from more than 100 countries access education opportunities through our growing portfolio of programmes and partnerships across the UK, Canada, Australia, India, Germany and the USA, as well as through our digital learning.
Our global team of 250+ recruitment, admissions and conversion specialists, based in 50+ locations worldwide, works alongside a network of 2,500+ educational consultants to support international students and connect institutions with the right talent.
With over 30 years of heritage, Oxford International combines global market expertise with strong institutional partnerships to help students succeed and institutions connect with international talent.
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