Customer Support Associate (Internship with PPO)

Life at Outbox in This Role

Love solving problems and helping people succeed? You will work closely with our customers, resolve their challenges, drive product adoption, and ensure they have a seamless experience with our SaaS products.

What You'll Do:

• Solve Real Customer Problems
  Be the first point of contact for our customers, resolve queries over chat and email, and work closely with our Product and Engineering teams to deliver quick, effective solutions.
• Turn Feedback into Better Products
  Listen to customers, understand their pain points, capture feature requests, and help shape product improvements.
• Drive Customer Success
  Help customers discover valuable features, improve product adoption, and ensure they continue to succeed with our platform.
• Teach, Guide & Simplify
  Conduct product walkthroughs, answer questions, and make even the most technical concepts easy to understand.
• Keep Everything Running Smoothly
  Maintain customer accounts, document interactions, create help resources, and ensure every customer has a seamless experience.
• Pitch In Wherever Needed
  From reports and backend operations to cross-functional projects, you'll help keep the engine running.

What makes you stand out?

• You care about people. Every customer conversation is an opportunity to build trust.
• You enjoy solving problems. Challenges excite you more than they frustrate you.
• You are comfortable with technology. Learning new tools and understanding SaaS products comes naturally to you.
• You communicate with clarity. Whether it's customers or teammates, you know how to keep everyone on the same page.
• You are curious and proactive. You ask questions, take ownership, and always look for ways to improve.
• You thrive in startups. Fast-paced environments, changing priorities, and wearing multiple hats energise you rather than overwhelm you.

The Honest Part

• This role runs more on empathy than technical expertise. Bring the people skills, we’ll teach you the tech.
• We are an Growth-stage startup. Priorities change. Problems appear unexpectedly. You adapt. Period.
• You will occasionally work outside your comfort zone.
• You will learn more in six months than many people do in years but only if you're willing to embrace ambiguity and move quickly.
• If that excites you, Apply.

Why join us?

• We are betting on you, willing to take risks that help you grow.
• Our success is directly proportional to yours.
• Learn by building and not by watching.
• We automate the boring stuff so you can solve the interesting stuff.
• We celebrate people who figure things out.
• Good ideas don't need permission here.
• Less hierarchy. More ownership.

Build products. Build systems. Build yourself.

We Hire Builders, Not Just Job Seekers.

Technical skills get your foot in the door. Curiosity, ownership, and a willingness to learn help you stay. We believe the best people aren't the ones who know everything, they're the ones who love figuring things out.

Our Hiring Journey

• Impress us on paper. (Resume)
• Show us how you think. (Live technical problem-solving)
• Meet the humans. (Culture & final discussion)

The capsule for you to get a call

• You are a doer, not just a planner.
• Curiosity is your default setting.
• You thrive in chaos (the productive kind).
• You are always looking for a smarter way to do things.
• You would rather create impact than count hours.

Think you are a fit? Prove it. We are excited to meet the people who don't just dream big, they build bigger.

Salary: Paid Internship Stipend INR 25000 per month