Patient Care Coordinator

Summary Statement

ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve

We have an exciting opportunity for a Patient Care Coordinator in Stockbridge, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.  

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Greeting and directing visitors.
• Assist with scheduling or modifying patient appointments. 
• Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.  
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. 
• Assist in securing insurance authorizations for patient cases as needed.  
• Create patient account profile in the Medical Record system. 
• Perform light shipping and receiving of medical device products and components. 
• Maintain a clean office work environment. 
• Accept cash payments from patients as appropriate.  
• Comply with Corporate Compliance and HIPAA responsibilities. 
• Provide coverage in other local offices if necessary.
• Perform other duties and special projects as assigned.  

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous PTO
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• DailyPay by ADP
• 401k match up to 3.5%