Gate Hold Server - EWR
About this role
Job Title: Gate Hold Server
Location: EWR
Compensation: 6.05 Plus tips
Reports to:
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together worldclass hospitality, award winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
The Gate Hold Server is responsible for delivering the OTG guest experience and will be our front line--the point of contact for our guests. A Gate Hold Server must possess strong interpersonal skills, coupled with a sunny disposition, and a positive outlook. Adhering to the OTG Core Steps of Service is an absolute must, while working in restaurants assigned by our management team.
In This Role, You Will:
Greet and welcome guests quickly and pleasantly, with a smile
Delivering beverages and menus promptly
Communicating all daily food and drink specials
Demonstrating knowledge of menus and beer selections
Assisting guests in entering all orders into the iPad/computer system
Offering menu items and up-selling to guests
Preparing hot and cold drinks and mixed non-alcoholic drinks
Demonstrating appropriate wine service techniques
Assisting other servers, as needed
Sweeping and mopping premises, as required
Clearing tables
Keep a spotless working environment through regular cleaning and sanitizing
Participating in daily side-work tasks
Maintain a clean, neat, and well-groomed appearance
Maintain knowledge of airport, terminal and restaurants; offer information, recommendations, etc.
Communicate any issues or quality of service problems to the MOD immediately
Other duties, as assigned
Qualifications/Criteria:
Must be at least 18 years of age
Fully conversational in English
Able to lift 35lbs. in weight
Must be mobile and able to stand for extended periods, to stoop, kneel, and crouch
Must be available to work varied hours/days, including nights, weekends, holidays, and bad weather conditions--must be flexible
Equal Opportunity Employer
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Company at a glance
OTG is revolutionizing the hospitality industry by pushing the boundaries of excellence. Our Crewmembers work in a first-class organization creating amazing experiences for airport guests. The enthusiasm, creativity and passion for quality embodied by OTG Crewmembers enable OTG to continuously improve the passenger experience.
With more than 350 in-terminal dining and retail locations in 11 airports, OTG and its 5,000+ Crewmembers serve millions of guests each year in dynamic settings across North America.
By joining our team, you’ll discover endless opportunities to explore, learn, and realize your greatest potential in some of the most exciting hospitality environments around. And because our people drive our experiences, we offer some of the best compensation and benefits in the industry.
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