Client Advisor

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for who is ready to make a difference, into an intercultural environment made of  love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Boutique in Milan. This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance.

PROFILE

•    Deliver a high standard of client service, ensuring an elevated and personalized in-store experience 
  •    Develop and maintain long-term relationships with clients, fostering loyalty and repeat business
  •    Identify and maximize sales opportunities across all product categories  • Apply effective selling techniques to anticipate and meet client needs 
  •    Capture and maintain accurate client data in CRM systems 
  •    Proactively engage clients to strengthen relationships and drive retention 
  •    Support the execution of in-store events and client engagement activities 
  •    Contribute to the development of the store’s local client network 
  •    Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures 
  •    Maintain high standards of visual merchandising and store presentation in line with company guidelines 
  •    Ensure compliance with company policies and operational procedures 
  •    Support stockroom activities, including receiving, transfers, inventory, and reporting 
  •    Partner effectively with the store management team to support business objectives 
  •    Contribute to a positive and collaborative team environment.

JOB REQUIREMENTS

•    Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus 
  •    Proven ability to achieve sales targets and build strong client relationships 
  •    Strong communication and interpersonal skills • Results-oriented with a client-centric approach 
  •    High attention to detail and organizational skills 
  •    Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools
  •    Fluent in English; additional languages are an advantage.

WHAT WE OFFER

•   CCNL Terziario Commercio
•   Salary range (gross annual): € 25.500 - € 30.000
•   Commissions

The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.