Solution Architect
About this role
We are seeking an experienced Salesforce Solution Architect to lead the design and delivery of enterprise Salesforce solutions for clients across Japan and the APAC region.
This is a senior, client-facing role responsible for defining solution architecture, guiding delivery teams, and acting as a trusted advisor throughout the project lifecycle. The successful candidate will work closely with customers, business stakeholders, and technical teams to design scalable, high-performing solutions that deliver measurable business outcomes.
As our Salesforce practice continues to grow in Japan, this role offers the opportunity to contribute to capability development, mentor consultants and developers, and potentially lead and expand a local team.
OSF Digital is a leading global digital transformation consultancy and trusted Salesforce partner, helping organizations transform customer experiences through commerce, customer engagement, data, AI, and emerging technologies. Operating across North America, Europe, Asia-Pacific, and Latin America, we partner with some of the world's most recognized brands to deliver innovative and scalable business solutions.
As an industry leader in AI innovation, OSF is actively investing in the next generation of intelligent business solutions, including Agentic AI and autonomous digital experiences. By combining deep Salesforce expertise with advanced AI capabilities, we help our customers improve efficiency, accelerate decision-making, deliver highly personalized experiences, and unlock new opportunities for growth.
This role offers the opportunity to work with global teams, leading-edge technologies, and clients who are shaping the future of commerce and customer engagement.
Requirements
Key Responsibilities
Lead end-to-end Salesforce solution architecture across multiple client engagements.
Facilitate customer discovery workshops, requirements gathering sessions, and solution design activities.
Translate business requirements into scalable and maintainable Salesforce solutions.
Define integration strategies across enterprise platforms and third-party applications.
Provide architectural guidance across Commerce, CRM, Customer Experience, Marketing, Service, and related Salesforce technologies.
Drive technical and functional solution decisions while balancing business objectives, scalability, performance, security, and cost.
Review solution designs and delivery outputs to ensure quality and alignment with best practices.
Act as the primary technical advisor for customers, building trusted relationships with stakeholders and executive sponsors.
Support pre-sales activities including solution design, estimates, statements of work, and technical presentations.
Mentor and guide developers, consultants, and technical leads throughout project delivery.
Contribute to the development of delivery standards, architecture frameworks, and reusable assets.
Assist in building and growing the Salesforce practice in Japan, including recruitment, mentoring, and team leadership opportunities.
Required Skills & Experience
Must Have
Significant experience working within the Salesforce ecosystem in a Solution Architect, Technical Architect, Lead Consultant, or similar role.
Proven experience designing and delivering enterprise-scale Salesforce solutions.
Strong stakeholder management and client-facing consulting experience.
Experience leading workshops, solution design sessions, and architectural reviews.
Strong understanding of enterprise integration patterns and connected business systems.
Strong knowledge of solution governance, scalability, security, and performance optimization.
Experience leading distributed delivery teams and managing technical delivery across complex projects.
Excellent communication and presentation skills.
Ability to engage effectively with both business and technical stakeholders.
Preferred
Experience with Salesforce Commerce Cloud (SFCC), Salesforce Core Cloud products, Marketing Cloud, Data Cloud, or related Salesforce solutions.
Experience designing headless, composable, or omnichannel digital experiences.
Salesforce certifications such as Application Architect, System Architect, B2C Commerce Architect, or other Salesforce credentials.
Experience delivering projects across multiple countries, brands, or business units.
Understanding of Agile delivery methodologies and enterprise architecture practices.
Experience hiring, mentoring, or leading technical teams.
Language Requirements
Business-level Japanese (preferred).
Professional English communication skills.
Ability to facilitate workshops and communicate effectively with Japanese and global stakeholders.
Benefits
Why Join Us?
Work with leading global and Japanese brands across a diverse range of industries.
Company at a glance
OSF Digital is a top digital transformation and leading global commerce solutions company, known for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach allows us to scale global growth quickly, and deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors.
As a certified Salesforce partner, we are consistently recognized for our innovative solutions, exemplifying our unwavering commitment to advancing digital transformation. Notable awards include the 2023 Salesforce Partner Innovation Award in Emerging Technology - Customer 360 and the 2022 Salesforce Commerce Cloud Partner of the Year for Best Go Faster with Commerce. Our core values—OneTeam, ResultsAnywhere, Outperform, OSFExcellence, Driven By Change, and OSF Strong—guide our client, partner, employee, and community engagements, underpinning our commitment to excellence and continuous innovation.
Acknowledged for our dedication to our team's well-being and commitment to cultivating an environment where innovative ideas thrive, we're honored to be a Great Place to Work® Certified™ organization in ASEAN and ANZ and listed among Fast Company's The 50 Best Workplaces for Innovators.
We’re proud to celebrate our 20th anniversary with a team of over 2200 employees working from anywhere, and operating in various locations worldwide, including Canada, the U.S., the UK, France, Germany, Brazil, Spain, Romania, Turkey, Ukraine, Colombia, Australia, New Zealand, and Japan. Ultimately, OSF Digital Foundation is actively involved in philanthropic, cultural, and educational activities to help people in the communities where OSF operates to build a better life.
For more information about our services and expertise, or to speak with a digital transformation specialist, please visit osf.digital
Top Benefits
- Work-life Balance
- Employee Satisfaction
- Inclusive Culture
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