Internship: Management Associate — Data Science & Digital Customer Experience Design (m/f/x)
About this role
Internship: Management Associate — Data Science & Digital Customer Experience Design (m/f/x)
Department: Customer Experience
Employment Type: Fixed Term - Full Time
Location: München
Compensation: €2,410 / month
Description
Your Responsibilities
- You model the customer journey per HUB product from onboarding to renewal and translate it into a clean data and event structure.
- You define adoption KPIs per product and build the data models in Planhat and our BI stack so that risks and opportunities become objectively visible.
- You design, build, and iterate digital customer interventions: trigger-based email sequences, in-app nudges, automated health checks — and measure impact rather than gut feeling.
- You work directly with Customer Operations, Product Experts, and our Technical Infrastructure team — you understand the data layer and manipulate it cleanly yourself.
- You formulate hypotheses, design experiments, and deliver recommendations — no hand-holding by a senior.
Your Experience
- Top student in Computer Science, Data Science, Mathematics, Physics, Business Informatics — performance before profile.
- SQL and Python are standard tools, not a learning objective; dbt, Snowflake, Looker, or equivalent are not new territory.
- Genuine business interest: KPIs are a lever for you, not an obligation. You understand why a 5% move in the activation-rate KPI is worth more than an elegant model without an audience.
- AI-native: you build with Cursor/Claude/Copilot, automate in n8n or similar, and think lifecycle logic in pipelines, not in slides.
- Excellent work as the standard — no half-baked notebooks, no “I actually wanted to validate that still”.
Join us for this and more...
- A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Fun team events and outings with our global teams
- And, of course, free drinks and snacks
Company at a glance
osapiens – one platform for sustainable growth
osapiens develops software that empowers companies to drive sustainable growth across their entire value chain.
The osapiens HUB, a multi-tenant hyperscaler platform designed to enable cross-company collaboration and AI-automation, combines over 25 solutions in two categories: Transparency solutions enable companies to report on financial and non-financial data, manage supply chains, mitigate risk of all kinds (including cyber-risks and trade- and geo-political risks), and ensure compliance with product, reporting and supply chain regulations. Efficiency solutions enable AI-driven supplier collaboration, maintenance, service, and distribution processes to improve operational performance and strengthen competitiveness.
osapiens was founded in 2018. Headquartered in Mannheim, Germany, with offices across Europe and the United States, the company works with an international team of over 550 employees. It supports more than 2,500 customers worldwide, from SMEs to global enterprises across industries.
Top Benefits
- Purpose-driven mission
- Collaborative teamwork
- Open communication culture
- Hybrid work options
- Personal and professional growth
- Team events and outings
- Free drinks and snacks
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