Customer Service Representative
About this role
What You’ll Do
As a Customer Service Representative at OrthoAtlanta, you’ll:
• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral work queues and index documentation in OnBase and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager
A Great Fit If You…
• Thrive in a busy, phone-driven environment with fast call volume
• Bring empathy, clarity, and efficiency to every patient interaction
• Communicate with confidence and compassion—both in writing and over the phone
• Stay organized and composed, even during high-pressure moments
• Understand the importance of accuracy in patient records and scheduling
What You’ll Need
• High school diploma or GED
• 2+ years of experience in a medical office or call center (preferred)
• Working knowledge of Epic (strongly preferred)
• Familiarity with medical terminology (preferred)
• Excellent verbal and written communication skills
• Detail-oriented with strong time management and multitasking abilities
• Discretion, professionalism, and a team-first mindset
Why OrthoAtlanta?
• Join a trusted name in orthopedic and sports medicine care
• Be part of a patient-first culture where your voice and contributions matter
• Enjoy ongoing opportunities for career growth and development
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!
Company at a glance
Piedmont Orthopedics | OrthoAtlanta is the second largest physician-owned orthopedic and sports medicine practice in the greater Atlanta, Georgia area with 25 offices, more than 70 physicians and more than 50 additional healthcare providers including physician assistants, nurse practitioners, physical therapists and occupational therapists dedicated to patient care.
Piedmont Orthopedics | OrthoAtlanta offers convenient accessibility to a full range of musculoskeletal surgeons, specialists and patient services including on-site physical therapy, pain management care, five MRI imaging centers and two AAAHC surgical centers. Comprehensive operative and non-operative musculoskeletal care and expertise includes sports medicine, arthroscopic surgery, hip replacement, knee replacement, neck and spine surgery, elbow and shoulder surgery, ankle and foot surgery, pain management, general orthopedics, work related injuries and acute orthopedic urgent care.
Piedmont Orthopedics | OrthoAtlanta is the official sports medicine provider to the Chick-fil-A Peach Bowl, Atlanta Gladiators hockey team and numerous college, high school and community sports programs across the region.
Top Benefits
- Career growth and development opportunities
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