Cardiac Care Coordinator
Peoria (Thunderbird), AZ · Hybrid
About this role
Cardiac Care Coordinator
About OrthoArizona:
At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.
Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees.
As a Cardiac Care Coordinator with OrthoArizona, you will get to:
- Be the clinic’s first point of contact by welcoming and greeting patients over the phone, in a courteous and professional manner.
- Manage the patient referrals from internal providers and call patients to schedule with Cardiology providers. Maintain communication with the prior authorization team for needed authorizations and PCP referrals when applicable.
- Check in patients, collect account balances, co-insurance, and copays; assist patients with filling out forms and completely necessary documentation.
- Document and confirm all pertinent information regarding the patient in the electronic health records to ensure the patient’s needs or concerns are met; make sure all personal and financial information is up to date.
- Maintain efficient patient flow during the check-in and check-out process and keep patient appointments on schedule by notifying provider of patient's arrival and reminding provider of service delays.
- Professionally interact and communicate with patients, family members, visitors, and members of the health care team. Act as a critical liaison between patients and healthcare providers.
- Address patient inquiries and resolve any issues or complaints effectively.
- Verifies benefit eligibility, and obtains prior authorizations as needed for all patients seeking concierge care.
- Conducting various administrative tasks including scanning, emailing, and proper routing of incoming faxes and documents.
- Protects patients' rights by maintaining confidentiality of personal and financial information, HIPPA compliancy.
- Performs miscellaneous job-related duties as requested.
- This role is 3 days a week remote and 2 days a week in clinic
Qualifications:
- At least 2-3 years of medical office experience
- 2-3 years of experience with patient and provider scheduling
- 2-3 years of experience in a customer service role within healthcare.
- Proficiency in medical terminology and patient record management systems.
- Strong commitment to customer service.
- Excellent written and verbal communication skills.
- Careful attention to detail and follow-through.
- Knowledge of medical terminology and anatomy.
- Basic phone handling skills - Contact Center experience.
- Great organizational and multitasking skills, detail orientated.
Preferred Qualifications:
- Bilingual a plus.
- Experience collaborating with physicians and nurses.
Full Time Benefits:
- Robust paid time off package including, sick time, holidays, & paid time off!
- Medical with multiple different plan options.
- Health Savings account + company contributions.
- Dental & Vision Insurance.
- 401(k)
- Pet Discount Plan.
- ID Theft Protection & Legal Assistance.
Company at a glance
Since 1994, the team of orthopedic specialists at OrthoArizona™ has been dedicated to compassionate care of the highest quality. Our orthopedic surgeons and primary care physicians specialize in all areas of orthopedic care including sports medicine, spine, shoulder and elbow, hand and wrist, hip and knee, foot and ankle, podiatry, pediatrics, trauma, interventional pain management, InstantOrtho™ walk-in clinic for urgent orthopedic care, industrial injuries and workers' compensation. OrthoArizona has convenient office locations throughout the entire valley, each focused on quality care, compassion and exceptional customer service.
Founded1994
Team Size1,001-5,000 employees
WorkspaceHybrid
IndustryMedical Practices
Location
Peoria, Arizona, United States
Websiteorthoarizona.org
LinkedInLinkedIn
Top Benefits
- Paid time off
- Sick time
- Holidays
- Medical insurance
- Health savings account
- Dental insurance
- Vision insurance
- 401(k)
- Pet discount plan
- ID theft protection
- Legal assistance
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