Member Ambassador - PT Weekends Sat/Sunday - 6:30am-2:30pm
About this role
Job DetailsJob Location: Las Colinas - Irving, TX 75063Job Shift: OpeningMember Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Achieves daily, weekly and monthly sales and membership goals.
Establishes and maintains an effective referral program.
Maintains accurate records using established OTF sales systems.
Conducts telephone inquiries/follow up calls/customer care calls.
Leads OTF studio previews with prospects and/or fitness program holders.
Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
Maintains an organized and clean lobby/front desk area.
Processes accurate cash and credit card transactions.
Delivers timely follow up and follow through activities with all prospective clients.
Responds to member requests, inquiries and concerns with a sense of urgency.
Troubleshoots and solves technical issues successfully.
Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
Works closely with Fitness Team to ensure that processes are fulfilled.
Demonstrates a friendly, positive attitude and passion for OTF as a business.
Models and supports OTFs values and culture.
Other duties as assigned by supervisor.
Qualifications
REQUIRED SKILLS & QUALIFICATIONS
Excellent interpersonal and customer service skills
Solid verbal and written communication skills
Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
Ability to identify, analyze, and develop solutions to problems
Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
Must have the ability to work a flexible schedule, including evenings and/or weekends
Passion for health and fitness and helping others succeed
Must possess a passion for continuous learning and a strong desire for career growth
EDUCATIONAL QUALIFICATIONS
High School Diploma required
Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
Company at a glance
Founded in 2010, Orangetheory is an ENERGIZING total-body fitness program that combines a dynamic blend of strength and cardio to build muscle, boost metabolism, and deliver lasting results that people can see and feel. Our fun and immersive group workouts, guided by triple-certified coaches, are designed to transform members from the inside out—physically, mentally, and socially.
With over 200,000 workouts taken daily by more than a million members in over 1,500 studios across 25+ countries, Orangetheory fosters a supportive community for individuals of all fitness levels, along with dedicated teams committed to guiding them on their journey. Cutting-edge technology tracks both in-the-moment and long-term progress, helping members discover more about themselves as they work toward their goals and live longer, more vibrant lives. #MoreLife
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