UC Technical Solutions Expert
About this role
Publication date : Jul 13, 2026, 12:00AM
Contract duration :
Orange Business is here!About usJoin us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role-Provide level 2 support for Cisco collaboration platforms including Cisco Unified Communications Manager, Cisco Unified Contact Center Enterprise, Cisco -Unified Contact Center Express, Cisco Webex Dedicated Instance, Cisco Unity Connection, and Voice Gateways (VGW)
-Act as escalation point for Level 1 support, handling complex voice and collaboration incidents
-Troubleshoot call routing, SIP/H.323 signaling, dial plans, call failures, and voice quality issues
-Perform advanced diagnostics using CUCM traces (SDI/SDL), UCCX logs, and gateway debugs
-Manage and troubleshoot VGW, including dial peers, PSTN connectivity, and codec negotiation
-Implement service changes (dial plan updates, route patterns, provisioning, contact center scripts) following change management processes
-Conduct root cause analysis (RCA) for major or recurring incidents and implement preventive actions
-Monitor system health, alarms, and performance across collaboration environments
-Support upgrades, patches, migrations, and integrations (including Webex DI environments)
-Maintain accurate configuration and documentation of UC infrastructure (endpoints, gateways, trunks, contact center components)
-Provide regular updates to customers and stakeholders throughout incident lifecycle
-Escalate critical issues to senior engineers or Cisco TAC with detailed technical analysis
-Collaborate with network and infrastructure teams to ensure end-to-end service delivery
Educational Qualifications:
-B.Sc. degree in Computer Science, communications or electronics engineering-Certification at any of the following :
-CCNA, CCNP CollaborationProfessional Requirements:-At least 3 years of professional experience
-At least 2 years of IT/Voice technical experience
-Excellent knowledge of security and network concepts
-SIP knowledge-Excellent understanding of IT & networking (routing, switching) & network security concepts & technologies.
-Analytical Troubleshooting experience – Familiar with Network Protocol Analyzers such as Wireshark.
-Excellent interpersonal and customer facing skills.
-Strong problem solving, analytical thinking and troubleshooting skills.
-Excellent phone manner and business communication skills.
-Good understanding of ITIL incident & change management processes.
-Fluent English (reading and writing)
-French Language is a plus
You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
What we offer• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
Company at a glance
In a world that never stands still, possibility is everywhere. New technologies open doors every day, for our customers, for the communities we serve, and for you.
Across 65 countries, our experts bring together connectivity, cloud, cybersecurity, AI and data to turn complexity into progress. We make the ambitious possible and the complex clear, for our customers and for society.
What makes us different is our people. Diverse backgrounds, cultures and expertise come together every day to solve real problems, share knowledge and create lasting impact. We don't just deliver technology. We work side by side with our customers to bridge the gap between ambition and execution, turning "what if" into "what is.“
At Orange Business, possibility isn't something you wait for. You build it. Each of us has a role to play in that journey: learning a new skill, leading a project, making a real difference every day. Whether you're working with teams across the globe or deepening your expertise in the technologies of tomorrow, you'll find here the space to grow, take initiative, and leave your mark.
Because when people and technology move forward together, possibility becomes progress.
Possibility starts with tech you trust. Orange Business is here.
Top Benefits
- Flexible working hours
- Hybrid work environment
- Training programs
- Upskilling and reskilling opportunities
- Internal growth and mobility
- Health and well-being programs
- Diversity and inclusion initiatives
- Employee referral program
- Change maker awards
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