Security Change Process Owner
About this role
Publication date : Jul 21, 2026, 12:00AM
Orange Business is here!About usJoin us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
The Change Process Owner is responsible for establishing, owning, and maintaining the Change Enablement process across MSS Engine. The primary goal is to ensure effective, consistent, and measurable handling of changes, delivering maximum value from the Change Enablement process. This role focuses on process governance, service quality, operational efficiency, and continuous improvement. Additionally, the Change Process Owner defines and implements Change Performance Monitoring through clear KPIs and reporting mechanisms to track the health, quality, and effectiveness of Change Enablement. The role acts as the central spokesperson and single point of contact for Change Enablement within MSS Engine.
Key Responsibilities
Strategic Responsibilities:
- Own and maintain the Change Enablement process across MSS Engine.
- Define and uphold the governance model for Change Enablement.
- Ensure that Change Enablement process requirements are accurately translated into operational procedures and controls.
- Establish and maintain SLA, KPI, and reporting requirements for Change Enablement.
- Ensure alignment between Change Enablement and related processes such as Incident Management and Problem Management.
- Serve as the central spokesperson and single point of contact for Change Enablement within MSS Engine.
Tactical/Operational Responsibilities:
- Monitor and manage performance related to Change Enablement.
- Define, maintain, and report on Change Enablement KPIs and SLAs.
- Generate reports on Change Enablement activities, performance, and compliance.
- Identify systemic performance issues and areas for improvement.
- Drive continuous process improvements for Change Enablement.
- Monitor process adherence, service quality, and operational effectiveness.
- Ensure operational teams align with Change Enablement process requirements.
- Collaborate closely with the Incident Process Owner, Problem Process Owner, and all operational managers within MSS Engine.
Supervisory Requirements
- The role does not include direct reports; however, as a member of the MSS Engine team, the Change Process Owner is expected to contribute to mentoring junior staff, trainees, and apprentices as needed.
Key Performance Indicators (KPIs)
In addition to individual objectives set by the Head of Operational Excellence and reviewed during performance evaluations, the role’s KPIs include:
- Change SLA Compliance
- Change KPI Performance Index
- Change Reporting Quality and Timeliness
- Change Process Adherence Rate
- Delivery of Change Process Improvements
Skills & Experience
The Change Process Owner should possess the following skills and experience:
- Presentation Skills: Ability to communicate effectively to diverse audiences.
- Office Tool Skills: Proficiency in Word, Excel, PowerPoint, and Visio.
- Reporting Skills: Experience with Excel and Business Intelligence (BI) reporting tools.
- Broad and Out-of-the-Box Thinking: Ability to approach challenges creatively and innovatively.
- Experience in Alignment Initiatives and Lean Management: Familiarity with process alignment and continuous improvement methodologies.
- Team Coordination: Proven ability to coordinate cross-functional teams effectively.
- Recommendations for Improvement: Experience in identifying and proposing process enhancements.
- Framework Development: Skilled in developing frameworks for collaboration and reporting.
- Change Enablement & Service Operations: Strong understanding of Change Enablement processes and operational practices.
- SLA & KPI Management: Experience in defining, managing, and monitoring SLAs and KPIs.
- Language Skills: Fluency in English; proficiency in additional languages is a plus.
Additional Responsibilities
Information Security
- As with all roles within MSS Engine, the Change Process Owner must comply with the current Information Security policies and procedures.
Data Protection
- The role requires adherence to existing Data Protection policies and procedures.
Location, Travel, and Working Hours
- The position is based in Cairo.
- Standard working hours are expected.
Reporting
- The role reports directly to the Head of Operational Excellence.
Personal Attributes
You bring a can-do attitude, tackle challenges head-on, and are willing to challenge the status quo with innovative ideas.
What we offer• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
Company at a glance
In a world that never stands still, possibility is everywhere. New technologies open doors every day, for our customers, for the communities we serve, and for you.
Across 65 countries, our experts bring together connectivity, cloud, cybersecurity, AI and data to turn complexity into progress. We make the ambitious possible and the complex clear, for our customers and for society.
What makes us different is our people. Diverse backgrounds, cultures and expertise come together every day to solve real problems, share knowledge and create lasting impact. We don't just deliver technology. We work side by side with our customers to bridge the gap between ambition and execution, turning "what if" into "what is.“
At Orange Business, possibility isn't something you wait for. You build it. Each of us has a role to play in that journey: learning a new skill, leading a project, making a real difference every day. Whether you're working with teams across the globe or deepening your expertise in the technologies of tomorrow, you'll find here the space to grow, take initiative, and leave your mark.
Because when people and technology move forward together, possibility becomes progress.
Possibility starts with tech you trust. Orange Business is here.
Top Benefits
- Flexible working hours
- Hybrid work environment
- Training programs
- Upskilling and reskilling opportunities
- Internal growth and mobility
- Health and well-being programs
- Diversity and inclusion initiatives
- CSR events
- Employee referral program
- Change maker awards
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