Operations Manager Senior
About this role
Publication date : Jun 18, 2026, 12:00AM
Contract duration :
Orange Business is here!About usJoin us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the rolePiloter et développer l’équipe CDS dans un environnement en forte évolution, en garantissant la qualité de service, la maîtrise des incidents et l’accompagnement des transformations SI et organisationnelles au sein de la Supply Chain France et du MSC.
Assurer le management opérationnel de l’équipe CDS (gestion des ressources, montée en compétences, suivi de la performance).• Superviser le niveau 1 Incident Management sur des périmètres élargis (BI SCF, OFUSION, SIGALE, etc.).
• Garantir la disponibilité et la réactivité du système d’information en 24/7, notamment pour les nouvelles fonctionnalités (Click & Collect).
• Piloter les activités de gestion des référentiels Réseaux et Terminaux transférées au MSC.
• Accompagner les projets de transformation SI (programme OPERA, rénovation SIGALE, migration vers solutions Cloud et SaaS).
• Mettre en place et suivre des procédures de gestion d’incidents robustes, en lien avec les exploitants et les métiers.
• Assurer la coordination avec les différents acteurs internes et externes pour garantir la cohérence des évolutions organisationnelles.Leadership et capacité à fédérer une équipe dans un contexte de transformation.
• Gestion de la performance et suivi des indicateurs opérationnels.
• Communication claire et adaptée aux différents interlocuteurs (équipes, direction, partenaires).
• Capacité à accompagner le changement et à développer les compétences des collaborateurs.
• Rigueur dans le suivi des engagements et des objectifs.Compétences opérationnelles
• Expertise en Incident Management et gestion de la disponibilité SI.
• Connaissance des environnements complexes et obsolètes, avec capacité à définir des plans de fiabilisation.
• Maîtrise des outils et référentiels liés aux réseaux et terminaux.
• Expérience dans la gestion de projets SI (migration, double Run, intégration de nouvelles solutions).
• Familiarité avec les environnements Cloud (Google) et solutions SaaS (KBRW).
• Capacité d’analyse et de mise en place de contrôles pour fiabiliser les réponses aux incidents.About you
- Solide background en gestion des incidents et systèmes d’information complexes.
- Aptitude à travailler dans un environnement international et transverse.
- Orientation résultats et sens du service client.
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
Company at a glance
In a world that never stands still, possibility is everywhere. New technologies open doors every day, for our customers, for the communities we serve, and for you.
Across 65 countries, our experts bring together connectivity, cloud, cybersecurity, AI and data to turn complexity into progress. We make the ambitious possible and the complex clear, for our customers and for society.
What makes us different is our people. Diverse backgrounds, cultures and expertise come together every day to solve real problems, share knowledge and create lasting impact. We don't just deliver technology. We work side by side with our customers to bridge the gap between ambition and execution, turning "what if" into "what is.“
At Orange Business, possibility isn't something you wait for. You build it. Each of us has a role to play in that journey: learning a new skill, leading a project, making a real difference every day. Whether you're working with teams across the globe or deepening your expertise in the technologies of tomorrow, you'll find here the space to grow, take initiative, and leave your mark.
Because when people and technology move forward together, possibility becomes progress.
Possibility starts with tech you trust. Orange Business is here.
Top Benefits
- Flexible working hours
- Hybrid work environment
- Training programs
- Upskilling and reskilling opportunities
- Internal career growth
- Health and well-being programs
- Diversity and inclusion initiatives
- Employee referral program
- Change maker awards
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