Sr. PS Program Manager-UAE

Dubai · On-site

About this role

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.


YOUR IMPACT
As a Program Manager, Professional Services, you will lead a portfolio of strategic customer programs across the Middle East, governing the successful delivery of OpenText solutions while driving customer outcomes, delivery excellence, and commercial performance. You will oversee multiple customer engagements, guiding project managers, partners, consultants, and stakeholders through all phases of delivery.
WHAT THE ROLE OFFERS
  • Govern strategic customer programs from opportunity assessment through implementation, adoption, and value realization.
  • Drive delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.
  • Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance across assigned engagements.
  • Assess delivery readiness, implementation approaches, resource requirements, timelines, and risks during deal reviews and project initiation.
  • Lead executive governance, stakeholder communications, escalation management, and recovery planning for complex programs.
  • Govern OpenText-led and partner-led engagements to ensure delivery quality, customer satisfaction, and commercial alignment.
  • Collaborate across Sales, Consulting, Architecture, Support, Customer Success, and partner teams to achieve program objectives.
WHAT YOU NEED TO SUCCEED
Proven experience leading complex enterprise software programs, strong governance and commercial acumen, executive stakeholder management skills, and the ability to influence cross-functional teams and customers without direct authority.
ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned." Follow with one sentence on why this specific role, team, and mission make it worth choosing

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Company at a glance

OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management.

OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations.

At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together.

By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity.
Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.

Founded1991
Team Size10,001+ employees
WorkspaceOn-site
IndustrySoftware Development
Location
Dubai, Dubai, United Arab Emirates
LinkedInLinkedIn

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