Cloud Services Program Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:
OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for Clients, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. That is high tech without the drama.

We’re looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. You’ll need excellent communication and organizational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude.

You are the Project/Delivery Manager and manage delivery of the projects , manage customer, run weekly status calls, monthly SLA reporting, business reviews, issue tracking, reporting and cross functional communication with other OT development teams and Onshore Stakeholders

What the role offers:

• Lead end-to-end delivery of complex, multi-track customer projects (cloud, SaaS, or transformation programs).

• Develop detailed project plans, define milestones, allocate resources, and monitor progress.

• Drive delivery excellence through governance, risk management, and quality assurance.

• Ensure projects are delivered on time, within scope, and within budget.

• Act as the primary customer interface for all project activities.

• Conduct regular status meetings, steering committees, and executive updates.

• Translate customer requirements into actionable project deliverables.

• Manage customer expectations and resolve escalations proactively.

• Manage project financials, including revenue recognition, forecasting, and margin tracking.

• Ensure compliance with contractual obligations (SLAs, SOWs, and change orders).

• Drive scope management and control project change requests effectively.

• Collaborate with internal cross-functional teams to ensure alignment.

• Maintain detailed project documentation and dashboards for leadership and customer visibility.

• Contribute to continuous improvement initiatives across delivery processes.

What you need to succeed:

• 12–16 years of experience in project or program management, preferably in IT services, cloud, or enterprise software delivery.
• Proven track record managing customer-facing projects with global enterprise clients.
• Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid).
• Excellent stakeholder management, negotiation, and presentation skills.
• Understanding of contracts, SLAs, and financial tracking.
• Familiarity with cloud technologies, SaaS platforms, or digital transformation projects is a plus.
• PMP / PRINCE2 / CSM certification preferred.
• EDI knowledge and B2B integration Solution Knowledge
• Prior experience of handling eInvoicing projects is an added advantage.
• Open for working in EMEA and US shifts

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration.
At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.